A hybrid role at PayJoy.
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Original listing text, shown exactly as published by the company.
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Merchant Support & Performance Management: Supervise merchant operations, ensuring efficient onboarding, training, and ongoing support.
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Process Optimization: Develop and refine operational processes to improve merchant efficiency, reduce friction, and enhance partner experience.
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Data Analysis & Reporting: Monitor key performance metrics, analyze trends, and provide actionable insights to improve merchant performance.
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SQL Reporting: Create and maintain reports using SQL to extract and analyze data for operational insights and decision-making.
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Cross-Functional Collaboration: Work closely with sales, product, and customer support teams to align merchant operations with business goals.
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Compliance & Risk Management: Ensure adherence to company policies, regulatory requirements, and risk mitigation strategies.
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Issue Resolution: Act as the escalation point for merchant-related issues, troubleshooting problems and implementing solutions promptly.
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Training & Development: Conduct training sessions and create resources to enhance merchant understanding of PayJoy’s products and processes.
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Identify potential risks in processes and work with the finance and accounting team to provide optimal solutions.
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Provide financial insights to stakeholders and decision makers.
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Bachelor's degree in Business, Operations, or a related field.
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3+ years of experience in merchant operations, retail operations, or a related role.
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Strong leadership skills with experience managing highly skilled professionals.
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Proficiency in SQL for data extraction and reporting.
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Proficiency in data analysis tools and reporting.
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Excellent problem-solving and communication skills.
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Ability to thrive in a fast-paced, dynamic environment.
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Experience in fintech, retail finance, or mobile device financing is a plus
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Advanced oral and written English skills.
PayJoy
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Source: company website
