Messaging Operations Manager

What You Will Do

• Vendor Negotiation and Pricing Management:
• Lead pricing checks and negotiate special pricing with SMS and WhatsApp vendors.
• Secure competitive pricing from vendors, ensuring profitability and operational efficiency.
• Work closely with the sales team to collaborate on pricing, deal structuring, and contract terms.
• Manage vendor relationships to maintain favorable terms and high service levels.
• Deal Execution and Rev Ops Collaboration:
• Support the Revenue Operations team in driving profitability and optimizing deal execution.
• Ensure compliance with internal booking policies and external regulations during deal structuring.
• Collaborate with sales teams and other key stakeholders to ensure smooth deal execution.
• Assist in onboarding new sales reps and providing training on quoting tools and CRM systems.
• Operational Efficiency and Process Enhancements:
• Implement and manage dashboards or reporting tools to monitor deal performance, pricing efficiency, and vendor relationships.
• Drive process improvements that enhance the team’s scalability and efficiency.
• Monitor key metrics related to pricing performance, deal closure rates, and vendor management.
• Market & Trend Analysis:
• Analyze market trends to ensure that pricing remains competitive across different regions.
• Provide insights on SMS and WhatsApp pricing dynamics to inform strategic decisions.
• Stay up to date on industry benchmarks to ensure Insider One maintains its competitive edge.

What You Will Need

• 2-8 years of experience in deal desk operations, pricing, or related areas.
• Strong negotiation and people skills with a proven track record of vendor management.
• Familiarity with CRM systems and quoting tools.
• Experience with messaging and WhatsApp products is a plus
• Exceptional organizational skills and attention to detail.
• Ability to work cross-functionally and manage multiple stakeholders.
• Comfortable in a fast-paced environment, capable of managing tight deadlines.