A on-site role at Auto Club Group (ACG).
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Original listing text, shown exactly as published by the company.
Work under minimal supervision with a high-level approval authority to handle complex technical issues and complex claims.
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Review assigned claims,
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Contacting the insured and other affected parties, set expectations for the remainder of the claim process, and initiate documentation in the claim handling system.
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Complete complex coverage analysis.
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None
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A competitive annual salary between $63,000 - $85,000
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Associate degree in Business Administration, Insurance or a related field or the equivalent in related work experience
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Completion of the Insurance Institute of America's: General Insurance Program, Associate in Claims, associate in management or equivalent
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CPCU coursework or designation
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Xactware Training
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Complete ACG Claim Representative Training Program or demonstrate equivalent knowledge or experience.
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In states where an Adjuster’s license is required, the candidate must be eligible to acquire a State Adjuster’s license within 90 days of hire and maintain as specified for appropriate states.
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Lift up to 25 pounds
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Climb ladders.
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Walk on roofs.
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Negotiation of claim settlements
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Securing and evaluating evidence
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Preparing manual and electronic estimates
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Subrogation claims
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Resolving coverage questions
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Taking statements
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Establishing clear evaluation and resolution plans for claims
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Fair Trade Practices Act as it relates to claims
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Subrogation procedures and processes
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Intercompany arbitration
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Handling simple litigation
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Advanced knowledge of building construction and repair techniques
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Handle claims to the line Claim Handling Standards
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Follow and apply ACG Claim policies, procedures and guidelines
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Work within assigned ACG Claim systems including basic PC software
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Perform basic claim file review and investigations
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Demonstrate effective communication skills (verbal and written)
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Demonstrate customer service skills by building and maintaining relationships with insureds/claimants while exhibiting understanding of their problems and responding to questions and concerns
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Analyze and solve problems while demonstrating sound decision-making skills
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Prioritize claim related functions
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Process time sensitive data and information from multiple sources
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Safely operate a motor vehicle in order to visit repair facilities, homes (for inspections), patients, etc.
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Research analyze and interpret subrogation laws in various states
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May travel outside of assigned territory which may involve overnight stay
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Resides in the State of Michigan only (Territory Specific: Wayne County, Oakland County and Macomb County)
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1-2 years of full cycle homeowners claims handling experience
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Experience handling personal property and additional living expense claims
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Experience with internal water loss, fire, and smoke claims
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Associate degree in Claims
Work EnvironmentThis position is currently able to work remotely from a home office location for day-to-day operations, with traveling to field locations as necessary to complete job responsibilities, unless occasional team building activities is specified by leadership. This is subject to change based on amendments and/or modifications to the ACG Flex Work policy.
Auto Club Group (ACG)
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56 open roles on Sydicom
The Auto Club Group (ACG) is a prominent AAA club. It provides members with services such as roadside assistance, insurance, travel, and financial products.
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