Original listing text, shown exactly as published by the company.
Responsibilities
- Conduct training sessions for sales, service dispatch, and administrative teams on Microsoft Dynamics CRM and Field Service modules, both remote and on-site.
- Develop and maintain training materials, including user guides, tutorials, and hands-on workshops, tailored to different teams and roles.
- Provide ongoing support post go-live, assisting users with Dynamics CRM and Field Service navigation and troubleshooting inquiries.
- Support onboarding of new employees to ensure proficiency in Microsoft Dynamics from day one.
- Collaborate with IT teams, project managers, and business leaders to align training with deployment schedules and processes, while gathering feedback to refine programs.
- Assist with functional testing of new features and updates, providing feedback to IT on usability and process improvements.
- Willingness to travel extensively within the United States (~50-75% of the time).
Requirements
- Proven experience delivering user training for Microsoft Dynamics CRM, Field Service, or similar platforms.
- Strong background in developing training materials, including manuals, quick reference guides, and workshop exercises.
- Excellent verbal and written communication skills, with the ability to simplify complex system functions into clear instructions.
- Hands-on experience in user support, troubleshooting, and providing hyper-care post go-live.
Demonstrated capability in conducting system functional testing and documenting observations.
- Willingness to travel extensively within the United States (~50-75% of the time).
- A problem-solving mindset with a focus on user experience and operational efficiency.
- Highly organized with strong attention to detail and the ability to manage multiple training engagements independently.
- Bachelor’s degree in information technology, Education, Business Administration, or a related field.
- Minimum of 5 years of experience in training roles involving CRM and Field Service applications, preferably with Microsoft Dynamics CRM or similar enterprise systems.
- Prior experience supporting user acceptance testing (UAT) or functional system testing is advantageous.
Estimated compensation: $90,000-$115,000/yr with flexibility based on experience and skills.
Ambient provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
