Original listing text, shown exactly as published by the company.
Key Responsibilities
- Prepare and review loan files prior to underwriting submission
- Analyze borrower documentation for completeness, accuracy, and consistency
- Communicate with borrowers to collect missing documents and clarify conditions
- Coordinate underwriting conditions and track outstanding items
- Ensure compliance with lender guidelines and regulatory requirements
- Maintain accurate updates within Loan Origination Systems and CRM
- Proactively identify file risks and escalate issues that may delay approval
Required Qualifications
- 2+ years of experience in mortgage processing, underwriting support, or residential lending operations
- Strong understanding of US mortgage documentation (income, assets, credit, disclosures)
- Ability to manage multiple files simultaneously with strong attention to detail
- Clear, professional written and verbal communication skills in a client-facing environment
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US or UK-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience working directly with underwriters in US residential lending
- Familiarity with agency guidelines (Fannie Mae, Freddie Mac, FHA, VA)
- Spanish language proficiency
- Experience in high-volume lending environments
Tools & Technology
- Loan Origination Systems (Encompass, Calyx, or similar)
- Automated underwriting systems (DU/LP or similar)
- CRM systems
- Google Workspace
- Slack, Zoom
- Task/project management tools (Asana, ClickUp, Trello)
Please NOTE
It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps—the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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