Name Screening Lead

Responsibilities

• Manage team performance by overseeing metrics such as SLA, RFI rate, utilisation, and quality pass rate to meet global standards.
• Oversee daily name screening operations, assist the team in conducting detailed analysis using various tools to identify risks and threats associated with individuals or entities.
• Drive initiatives in collaboration with other stakeholders to enhance the operational process, support model, and develop procedures/SOPs proactively.
• Workforce management and cost control:
• Allocate headcount efficiently, including staffing/OT arrangements, to meet fluctuating submission vol. and 24*7 demands, ensuring evaluations are accurate to prevent resource wastage.
• Plan headcount to meet growing global operational needs and ensure optimal workload efficiency.
• Conduct interviews for new hires and track personal performance.
• Handle daily administrative tasks, including monthly billing and cost distribution, etc.
• Enhance team capabilities & people management :
• Implement and maintain tools like dashboards and quality control systems for effective daily BAU and management.
• Collaborate with internal stakeholders to deliver regular training on new requirements, screening policies, QA findings, and product features through training sessions and shadowing.
• Set the individual target tracking personal performance., including regular 1:1 sessions, providing incentives, arranging Team building, cultivating the company culture, maintaining the low turnover rate, and conducting PIP management (if necessary),
• Take over and prepare the team for the new business line, like KYC periodical review, Post-transaction investigation, etc
• Reporting:
• Provide regular updates on team performance, project progress, and any challenges to senior management for effective communication.

Qualifications

• 3 - 5 years of solid experience in name screening.
• 1 - 2 years of experience managing a team of 10.
• Strong fluency in English, both written and spoken capabilities.
• Understanding of compliance processes and risk control frameworks across various stages of the account lifecycle, such as onboarding, transaction monitoring, risk assessment, customer service, and treasury operations.
• Strong analytical skills with confidence in analyzing data and processes, as well as stakeholder engagement. Proficiency in Excel, PowerPoint, and SQL is a plus.
• Highly organized, capable of managing multiple tasks and ensuring activities are completed efficiently and to high standards.
• Proactive, creative, self-motivated, and pragmatic, with a strong sense of responsibility and accountability for personal tasks.

Applicant Safety Policy: Fraud and Third-Party RecruitersTo protect you from recruitment scams, please be aware that Airwallex will not ask for bank details, sensitive ID numbers (i.e. passport), or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Please apply only through careers.airwallex.com or our official LinkedIn page.

Airwallex does not accept unsolicited resumes from search firms/recruiters. Airwallex will not pay any fees to search firms/recruiters if a candidate is submitted by a search firm/recruiter unless an agreement has been entered into with respect to specific open position(s). Search firms/recruiters submitting resumes to Airwallex on an unsolicited basis shall be deemed to accept this condition, regardless of any other provision to the contrary.

Equal opportunityAirwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.