Original listing text, shown exactly as published by the company.
What You’ll Be Doing
You’ll be joining the Restaurant Onboarding team. We are centralising all restaurant launch activity to create a European hub that ensures a consistent, high-quality experience for every partner joining the Deliveroo family.
Here’s what your day-to-day might look like
- Drive Partner Onboarding: Act as the primary point of contact for new restaurants, guiding them through the setup process and ensuring they are ready to take their first orders.
- Deliver Exceptional Service: Provide high-level support by answering partner queries and navigating requests with speed and accuracy to meet tight turnaround times.
- Collaborate Across Teams: Work closely with Sales and Account Management teams to ensure a smooth transition for partners from the point of sale to their first live delivery.
- Execute Daily Call Plans: Maintain a high volume of outbound activity and organised call plans to hit challenging KPIs while maintaining a positive partner experience.
- Maintain System Integrity: Ensure all internal systems are kept up to date with accurate partner information and progress tracking.
What You’ll Need to Thrive
Essential
- Linguistic Proficiency: Native or fluent in both French and English (written and spoken).
- Communication Skills: A strong phone presence and the confidence to make regular outbound calls to restaurant partners.
- Operational Agility: Proven ability to work to tight deadlines and manage multiple tasks in a fast-paced environment.
- Technical Literacy: Comfortable using IT systems and CRM tools to manage data and partner information.
- Collaborative Spirit: A proactive team player who contributes to a positive work culture and is committed to professional growth.
Nice to Have
- Previous experience in a customer service, sales, or onboarding role.
- Experience working within a target-driven environment.
Interview Process
- Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!
- Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam!
- Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
- Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
- Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
