Original listing text, shown exactly as published by the company.
What You’ll Be Doing
You’ll be joining the New Partner Experience (NPX) team. We work cross-functionally with Sales and Account Managers to ensure our newest partners have a smooth journey, helping them navigate our systems and maximise their growth from day one.
Here’s what your day-to-day might look like
- Lead Partner Success: Act as the primary relationship lead for newly signed Italian restaurants, ensuring they hit key operational metrics and KPIs during their critical first 60 days.
- Consult on Growth: Educate partners on how to make their menus stand out and encourage the use of advertising tools to drive consistent order volume.
- Liaison & Coordination: Serve as the bridge between your restaurant partners and internal teams, such as the photography team, to ensure their digital storefront looks world-class.
- Build Lasting Trust: Manage high-quality outbound calls to resolve partner issues promptly, building the engagement and trust necessary for a long-term partnership.
- Operational Excellence: Adhere to daily targets and quality standards, maintaining meticulous administrative records in our systems to ensure compliance and task completion.
What You’ll Need to Thrive
Essential
- Linguistic Proficiency: Native or fluent in both Italian and English (written and spoken).
- Strong Communication: An excellent phone presence with the confidence to lead regular outbound calls and the empathy to listen to partner needs.
- Target-Driven Mindset: Proven ability to work toward demanding targets while maintaining high standards of quality and attention to detail.
- Technical Literacy: Proficient in Microsoft Office software; while not essential, knowledge of Salesforce is highly desirable.
- Emotional Intelligence: The ability to build rapport quickly and navigate partner challenges with a proactive, "get up and go" attitude.
Nice to Have
- Previous experience in account management, sales, or high-level customer service.
- Experience working in a fast-paced startup or technology environment.
Interview Process
- Step 1: Apply – Apply for any role you’d like to be considered for. We’re looking forward to hearing from you!
- Step 2: AI Screening & Assessment – If your application is successful, you’ll be invited to complete a short phone screening and online assessment with our AI assistant, Maki People. Things to note: this step must be completed to progress & If you can't find the link to the assessment in your inbox, please check your junk/spam!
- Step 3: Recruiter Screen – You’ll have a 15-30 minute conversation with someone from Deliveroo to talk through your experience in more detail, learn more about the role, and get guidance on how to prepare for the next stages.
- Step 4: Interview & Case Study – You’ll be invited to interview with one of our Managers, which may include a case study where you’ll present your findings (online or onsite).
- Step 5: Outcome – We’ll get back to you after your interview to let you know the result!
