Original listing text, shown exactly as published by the company.
About the Role
We are seeking an experienced Onboarding Manager to drive the successful implementation and adoption of Commure's product suite across our enterprise healthcare clients. This senior role is crucial in ensuring smooth client onboarding, rapid time-to-value, and will involve leading a team of implementation specialists while managing our most strategic client relationships.
This role is entirely remote-based with travel requirements up to 50%
What You'll Do
- Drive end-to-end activation projects for new strategic clients, from kickoff to go-live and steady state
- Define and standardize implementation methodologies and best practices across the organization
- Develop and execute comprehensive implementation plans aligned with client objectives and timelines
- Coordinate cross-functional teams including IT, clinical staff, and administrative personnel during the implementation
- Configure and customize Commure solutions to meet specific client requirements and workflows
- Design and build custom operational tools and dashboards using Retool to support client implementations and track metrics
- Create and maintain data pipelines and analytics workflows to monitor implementation progress
- Develop SQL queries and scripts to analyze client usage patterns and adoption metrics
- Design and deliver training programs for various user groups (providers, staff, administrators)
- Establish and track key performance indicators (KPIs) to measure implementation success
- Build automated reporting solutions to track implementation progress and success metrics
- Own and nurture C-level relationships during the activation phase, ensuring high satisfaction and adoption
- Create and maintain implementation documentation, best practices, and process improvements
- Collaborate with Product and Engineering teams to resolve technical issues during implementation
- Drive continuous improvement of implementation processes based on metrics and feedback
- Mentor junior team members and facilitate knowledge sharing across the organization
What You Have
- Bachelor's degree in Healthcare Administration, Business, Computer Science, or related technical field
- 7+ years of experience in SaaS technology, healthcare technology or a similar role
- Technical aptitude with basic data analysis capabilities i.e. SQL and experience with data visualization tools (Looker, Tableau)
- Excellent project management skills with the ability to manage multiple strategic implementations simultaneously
- Superior communication and presentation skills, particularly with C-level stakeholders
- Experience with change management and stakeholder engagement at enterprise scale
- Ability to travel 25% of time (upwards of 50% based on site/client) for on-site client engagement
Nice to Have
- Master's degree in relevant technical or healthcare field
- Experience with AI/ML technologies in healthcare
- Strong understanding of healthcare workflows and EHR systems (especially Epic)
- Experience with low-code platforms (Retool preferred) for creating operational dashboards and tools
- Ability to write and understand basic JavaScript/SQL for customizing implementations
- Background in clinical documentation or medical scribing
Please be aware that all official communication from us will come exclusively from email addresses ending in @getathelas.com, @commure.com or @augmedix.com. Any emails from other domains are not affiliated with our organization.
Employees will act in accordance with the organization’s information security policies, to include but not limited to protecting assets from unauthorized access, disclosure, modification, destruction or interference nor execute particular security processes or activities. Employees will report to the information security office any confirmed or potential events or other risks to the organization. Employees will be required to attest to these requirements upon hire and on an annual basis.
