Original listing text, shown exactly as published by the company.
Key Responsibilities
Own the Onboarding of Customer Data
- Partner with customers to quickly and accurately map their compensation data into our global market data model, creating clarity at every step and building early trust through clean, confident execution.
- Lead customers through data submission, validation, and integration with a focus on speed, quality, and transparency, so they can realize value as soon as possible.
- Own the onboarding project management process end-to-end by creating mutual agreed upon timelines, setting clear expectations, and coordinating across teams to ensure a smooth, on-time launch.
Optimize Our Processes
- Proactively identify bottlenecks and pain points in the data onboarding journey, and drive solutions that streamline execution and accelerate time to value.
- Implement scalable process improvements that increase efficiency, enhance transparency, and create a more seamless customer experience.
- Maintain clear, comprehensive onboarding documentation and develop training materials that enable consistent, high-quality delivery across teams.
Serve as the Conductor During Onboarding
- Maintain clear, proactive communication with both customers and internal teams, keeping progress transparent and aligned at every stage.
- Equip customers with the guidance and product training they need to successfully bring their data into the platform with confidence.
- Coordinate cross-functionally with Compensation Analysts and Integrations Engineers to remove blockers, manage dependencies, and keep onboarding on track.
- Maintain a strong grasp of all active projects; their status, risks, and priorities while also driving urgency with customers to keep projects moving forward.
Minimum Qualifications
- 3+ years of experience in customer onboarding, implementation, post- sales solutions engineering, technical account management, or similar roles
- Experience with CRM systems, onboarding tools, and data integration platforms
- Strong problem-solving and analytical skills with proficiency in tools like Excel or Google Sheets
- Clear written and verbal communication, with the ability to explain complex concepts simply
- Affinity for working directly with customers in both technical and advisory capacities
- Focus on continuous improvement to enhance onboarding efficiency and deliver a strong customer experience from day one
- Ability to manage multiple projects and collaborate effectively across teams
- Familiarity with HR technology systems and ability to quickly learn new tools
- Self-starter with a strong drive to learn, improve, and operate with limited guidance
Preferred Qualifications
- 5+ years of experience in customer onboarding, implementation, solutions engineering, technical account management, or similar roles
- 2+ year of domain expertise in compensation and/or HR tech, to support integrations with systems such as Workday, SuccessFactors, Greenhouse and others.…
