A remote role at Alan. Have a genuine passion for helping others and find joy in solving member challenges
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Original listing text, shown exactly as published by the company.
Health can’t wait. Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.
Alan exists to end the wait.
Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.
So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.
We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.
Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.
🚀 The Challenge 🚀You will be responsible for ensuring a seamless transition for our biggest clients, serving as their dedicated Alan specialist during the critical onboarding phase.
Your role requires a strong ability to quickly build trusted relationships with key stakeholders, proactively identifying and resolving potential challenges before they arise. Pushing relevant changes internally will also be key.
The ideal candidate will demonstrate exceptional communication and change management skills, with a proven track record of training and supporting key accounts through digital transformation initiatives. This position plays a vital role in Alan's growth strategy.
👩💻 Helping Our Admins
Your primary mission will be to handle admin requests in a meaningful, delightful, and timely manner. You will lead comprehensive onboarding workshops and provide hands-on training for HR and Payroll administrators on Alan's dashboard, while managing complex processes including payroll integration, employee affiliation, and billing setup.
👷 Improving Alan
All Operational Onboarding Manager work on specific projects outside their regular duties, contributing to process improvements, tool optimization, and organizational methods. You will actively collaborate with various teams such as Key Account Managers, Customer Success Managers, Ops, Sales, Care, Pre-Sales, and Engineering to ensure a seamless onboarding process and address any issues proactively.
⭐ Join The Care Team as Onboarding Manager ! ⭐️
For this opportunity, we are aiming to hire within the B0-B1 level range of our salary grid.
ℹ️ Your home base should be in France (fiscal residence), where you'll be part of our vibrant Care team 🇫🇷.
Profile & Competencies
Important note: we hire people, not roles.If you're excited about this opportunity but don't check every box, we'd love to hear from you. Everyone, no matter how underrepresented, should feel free to apply as it can only bring learnings or success.
If you identify yourself as a woman: Did you know that research shows women often apply only when meeting 100% of requirements?
Remember, this is just a guide, not a checklist.
We'll be thrilled to receive your application!
🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.
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Alan is a digital health platform that offers health insurance plans and healthcare services. It aims to simplify access to medical coverage and support through its comprehensive app.
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