Operations Manager (Nigeria)

Responsibilities

• Lead end-to-end operations across KYC, onboarding, payments, reconciliations, and transaction processing
• Develop and manage operational SOPs, KPIs, and reporting frameworks
• Coordinate closely with the compliance officer to ensure adherence to SEC regulations
• Liaise with global product and engineering teams to localize workflows
• Build and manage relationships with local banks, vendors, and payment partners
• Hire, train, and lead a high-performing local operations and customer service teamMonitor operational risk, inefficiencies, and implement continuous improvements

Requirements

• Masterʼs degree in Business Administration or a related field
• Experience in the cryptocurrency or fintech industry
• 5+ years in fintech or financial services operations, preferably in a regulated environment
• Deep understanding of Nigerian payments infrastructure, KYC/AML processes, and crypto industry
• Proven track record of scaling fintech or tech-enabled operations
• Proven operations management experience, preferably in a similar industry.
• Strong leadership, team management, problem-solving, and decision-making skills.
• Excellent communication, interpersonal skills, and project management abilities.
• Proficiency in Microsoft Office Suite, Google suite etcExperience with international teams is a plus.