A remote role at Aledade.
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Original listing text, shown exactly as published by the company.
Patient Outreach
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Conduct & handle high-volume outbound and inbound calls with patients, providers, and pharmacies using established scripts and protocols while meeting and sustaining performance goals (i.e. calls/hour, call quality, etc.)
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Collaborate with patients to actively problem-solve, identify and remove barriers to medication adherence (i.e. cost, forgetfulness, or lack of perceived need) and/or escalate clinical barriers to a pharmacist
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Overcome patient objectives and reluctance through influence, empathy, and education to secure patient commitment to medication adherence.
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Proactively coordinate with medical providers or pharmacies as needed to ensure prescription refills occur as scheduled.
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Accurately document all interactions, outcomes, and identified barriers in appropriate systems.
Process Improvement, Learning & Collaboration
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Identify opportunities to enhance pharmacy workflows and processes
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Participate in training and peer-to-peer learning opportunities to build subject matter expertise in pharmacy quality metrics (e.g., STARs)
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Provide feedback, share best practices, and assist employees to support achievement of program, departmental, and organizational goals
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High School Diploma
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Minimum 1 year of experience in a call center environment providing patient outreach
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Regular and predictable attendance; Ability to work any shift between 8 AM - 7 PM EST with the potential for evening and Saturday coverage as dictated by business needs
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Excellent verbal communication, active listening, and negotiation skills
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Ability to overcome objections and build rapport with patients or customers
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Proficient with call center platforms and electronic health records (EHR) platforms
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Proficient in Microsoft Excel and Google Sheets
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Ability to work in a fast paced environment and adapt quickly to change
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Strong organizational skills with an attention to detail and accuracy
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Associate’s Degree
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Pharmacy Technician Certification (CPhT or ExCPT) or Active Pharmacy Technician License in any state
Aledade
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Aledade partners with independent primary care practices to help them transition to and succeed in value-based care. They provide practices with technology, data analytics, and support to improve patient health outcomes and reduce healthcare costs. The company is a leader in building and managing a national network of Accountable Care Organizations (ACOs).
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