Original listing text, shown exactly as published by the company.
About the Role
Join AmTrav, a subsidiary of Perk—a global "unicorn" valued at $1.4 billion. We are a hyper-growth SaaS platform transforming the $1.3 trillion business travel market. We combine world-class tech with human empathy to ensure business travelers are never stranded and always supported.
As an Overnight Advisor, you are the "calm in the storm." You’ll manage high-priority travel needs while the rest of the world sleeps, utilizing our proprietary booking platform to solve complex logistics in real-time.
What You’ll Do
The Mission: You are the backbone of business mobility. You ensure that executives and teams reach their destinations through the most efficient, cost-effective, and stress-free routes possible. You balance the cold logic of a budget with the warm empathy required when a traveler is stuck in a foreign airport at 3:00 AM.
- Multichannel Support: Execute flawless bookings and modifications via phone, live chat, and email.
- Strategic Itinerary Management: Coordinate complex, multi-city international trips including air, rail, ground transport, and lodging utilizing our proprietary software.
- Policy Compliance & Enforcement: Act as the "gatekeeper" for corporate travel policy, ensuring all bookings align with company tiers, budgets, and preferred vendor contracts.
- VIP & Executive Concierge: Provide "white-glove" service for C-suite executives, managing specific preferences (e.g., specific aircraft types, hotel floor preferences, or dietary requirements).
- Duty of Care (Safety): Monitor global events (weather, strikes, geopolitical issues) and proactively reroute travelers to keep them out of harm's way.
What We’re Looking For
- The Experience: 3+ years in a high-touch customer service environment.
- The Schedule: You are a seasoned overnight professional who thrives on the 12 AM – 9 AM rhythm.
- The "Crisis" Mindset: Exceptional problem-solving skills under pressure; the ability to find a "Plan B" when a "Plan A" evaporates.
- The Skills: You possess "active listening" superpowers and can translate complex travel jargon into simple solutions.
- The Communication: Crystal-clear professional communication, both written and verbal.
- The Tech: You are tech-savvy, able to learn new SaaS platforms quickly and manage multiple browser tabs/tools simultaneously.
The Roadmap to Success
- Immersive Training (12 Weeks): Monday–Friday, 8 AM – 5 PM CST. Learn the tech, the industry, and the culture.
- The Transition: Move to your permanent overnight shift with your hourly differential applied.
- Ticket Accuracy: Near-zero error rate with booking requests.
- Traveler Satisfaction: High "Net Promoter Scores" (NPS) from corporate clients.
- Response Time: Managed time-sensitive travel disruptions by quickly assessing priority levels, addressing urgent matters, and resolving heightened client concerns with efficiency and professionalism.
