Partner Account Manager

If this opportunity excites you, we encourage you to apply even if you do not meet all of the qualifications

How You Will Make an Impact

• Ensure effective day-to-day management of key external partnerships, with a primary focus on one strategic banking partner. Oversee relationship health across additional banks, card associations, third-party processors, and other vendors to guarantee optimal performance, strict SLA accountability, and swift escalation resolution.
• Develop, organize, and lead external partnership quarterly business reviews. Ensuring alignment with roadmaps, initiatives, and strategic objectives
• Manage and monitor vendor invoices, including verification and approval. Maintain accurate and up-to-date records of invoices and payments
• Establish, monitor and build reports on key performance metrics and dashboards to track vendor performance, invoices, and identifying areas for continuous improvement
• Work with Manager to monitor cardholder experience, identify pain points, and propose strategic solutions
• Develop subject matter experts in program policies, practices, systems, and governing rules and regulations
• Collaborate across all stakeholder groups to maintain alignment on vision, strategy and performance to goals, leveraging critical and analytical thinking to increase the value proposition of assigned programs
• Design and maintain various reports, dashboards and critical metrics to analyze product effectiveness, vendor KPI’s/SLA’s, customer satisfaction, and growth of card programs
• Manage the accurate and efficient distribution of these reports to Consumer Financial Solutions, Product, and Customer Service/Operations teams

What You Bring to The Team

• Bachelor's degree in a business-related field or equivalent work experience
• Debit, prepaid, credit card experience required
• 5+ years of Operations, Vendor Management and Vendor Invoicing experience, preferably within the card ecosystem
• On-Demand Pay experience a plus
• Ability to prioritize multiple projects and complete in a timely manner
• Customer centric mentality
• Advanced proficiency with Excel and experience mastering the report-building functionality (i.e. Tableau, Cognos, etc)