Original listing text, shown exactly as published by the company.
What You’ll Do
- Own the Partner Lifecycle: Serve as the primary post-sales point of contact for a portfolio of MSSP/MSP/GSI partners—guiding them from onboarding and activation to value realization, enablement, and advocacy.
- Drive Adoption & Enablement: Lead technical onboarding and hands-on training sessions to ensure partner teams can effectively use NodeZero and deliver measurable outcomes for their customers.
- Build Strategic Relationships: Cultivate trusted relationships with partner stakeholders across delivery, technical, and executive roles to align on joint success and roadmap planning.
- Measure & Optimize Performance: Monitor partner engagement, usage patterns, and customer outcomes to identify areas of opportunity, risk, and growth. Use data to inform strategic recommendations.
- Resolve & Escalate: Serve as an escalation point for partner-related issues, collaborating with Support and Product to ensure fast, high-quality resolution.
- Contribute to Partner Playbooks & Content: Create scalable partner resources, including guides, case studies, enablement sessions, and QBR frameworks.
- Enable Joint GTM Success: Partner with Channel and Sales to support co-selling motions and drive mutual revenue growth through partner-led customer expansion.
- Influence Product Direction: Relay structured feedback from partners to internal teams, helping shape the product roadmap with a deep understanding of partner needs and market dynamics.
Who You Are
- 5+ years of experience in Customer Success, Technical Account Management, Channel Management, or Partner Enablement—preferably in cybersecurity or B2B SaaS
- Strong understanding of MSSP/MSP business models and their delivery of security services (e.g., SOC operations, vulnerability management, red teaming)
- Technical fluency in cybersecurity solutions and/or experience supporting highly technical users
- Demonstrated success building long-term relationships with partners, managing joint success plans, and driving retention and expansion
- Experience supporting revenue-based goals tied to partner adoption, NRR, or managed ARR
- Self-starter comfortable navigating ambiguity and scaling post-sales programs from the ground up
- Strong presentation, training, and interpersonal skills—able to engage both technical practitioners and executive stakeholders
- Proficient with CS tools like Salesforce, Gainsight, JIRA, and Confluence
- Willingness to travel to partner sites and industry events (~10–30%)
Other duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities, and activities may change at any time with or without notice.
Travel: This is a fully remote position, but successful execution of the job may require up to 30% of travel.
