Partner Excellence Manager - London

Key Responsibilities

• + 5 years of experience in partner management, customer success and implementation
• You get assigned a portfolio of partners. They are YOUR TEAM. You manage their ramp, performance, & long term success:
• dedicating a fixed amount of time to assist in their active implementations
• Organize & support their internal training
• You monitor the progress of their implementations & report on it internally
• Our team runs the consultant's certification program. Expect to run the trainings, meet a lot of people, assess and certify them
• Act as the main point of contact for the qualification and initial training of new partners.
• Support the Partner Excellence Program through operational tasks, process improvements, and other initiatives: mostly training & reporting (in Pigment)
• Collaborate closely with the Partner Account Manager to align the sales strategy and the quality of partners' work.

Who you are

• Leading experience in managing EPM or related implementations, ideally with a team of partners
• Strong technical background (with experience in EPM ideally) or related products
• Ability to understand and communicate complex technical concepts effectively.
• Experience in partner management, customer success, or a related field.
• Ability to work independently and manage multiple priorities.