Partner Manager, Channel Partnerships (Success)

The role

Reporting to the Director, Channel Partnerships, we are looking for a Partner Manager who will be responsible for everything that happens post contract execution to ensure our partners have the best Jobber experience possible. This role will be hyper-focused on the engagement and continued growth of our highest value partners. Other key responsibilities will include long-term planning, managing any license re-up purchases/renewals, running quarterly business reviews (QBR’s), be our strongest Jobber Payments advocate, as well as the main point of contact to ensure we’re constantly driving growth, retention, and a best-in-class partner experience.

You will collaborate with sales & success, marketing, product and engineering teams to ensure our partners are getting the best possible experience and opportunity to grow with Jobber. You will be the go-to person for a large list of extremely valuable and important partners to Jobber.

This position will require travel to conferences and partner sites. This role also requires a highly goal-oriented individual with experience managing and growing partnerships.

The Partner Manager will

• Own and drive alignment with the Director, Partnerships on customer goals, training focus, and success metrics, ensuring clarity on outcomes and proactively identifying gaps or risks
• Identify and lead partner expansion opportunities through insight-driven joint business plans, including new markets/geographies, upsell and cross-sell strategies
• Design and lead execution of tailored onboarding strategies in partnership with CSMs, aligning to partner org structures and long-term success outcomes
• Own partner health and performance by monitoring key product metrics, proactively identifying risks, and driving action plans to improve retention and engagement
• Lead cross-functional reviews with Sales and other teams to identify expansion, referral opportunities, and systemic customer pain points, and drive aligned action plans
• Own and deepen strategic partner relationships, acting as a trusted advisor and primary point of contact for complex or high-value partnerships
• Lead and evolve quarterly business reviews (QBRs), delivering insights, aligning on strategic priorities, and driving measurable outcomes and optimization plans
• Advocate for partners by synthesizing and translating feedback into actionable insights that influence internal priorities and partner strategy
• Own enablement of partners on new product features, ensuring adoption aligns with partner goals and drives measurable value
• Drive adoption and optimization of Jobber Payments across partners by identifying opportunities, removing blockers, and influencing partner behavior
• Develop deep product expertise and apply it to advise partners and internal stakeholders on best-fit solutions and tradeoffs
• Analyze market, industry, and competitive trends to inform partnership strategy and identify new opportunities for growth
• Influence partner GTM prioritization by building strong, trust-based relationships and aligning on shared strategic outcomes
• Lead cross-functional collaboration to drive execution of partnership initiatives, ensuring alignment with business objectives and partner success

To be successful, you should have

• Proven years experience in a partnership/business development/account management role
• To be dynamic. Both partner and Success-minded, having the ability to develop strong relationships with external partners – after the close of the new deal, you are the Jobber go-to person for everything!
• To be strategic. You understand what’s at stake, both in the long & short-terms and build a strategy and tactical plan to help you get to where we need to be.
• To be results oriented. You are most comfortable in work environments which are outcome-oriented and merit-based.
• To find solutions. If something isn’t going right, you’ll take care of it. Not every conversation will be the same, and you're quick at thinking on your feet.
• To have a strong and confident communication style. You have the ability to actively listen and consult with our partners, and get a true understanding of who they are and what they need (especially when they don’t know what they want!).
• To thrive in a fast-paced environment. You know how to multitask with the best of them and can balance multiple projects at once.
• Enjoys rolling up their sleeves in a fast paced startup environment and getting things done
• Is able to work cross-functionally with many teams and multi-task with a sense of urgency
• Has impeccable attention to detail, follow-through, and resourcefulness
• Demonstrate exceptional problem-solving skills and the ability to navigate challenges creatively and efficiently
• Willing to regularly travel to conferences and partner on-sites

Compensation

At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum Total Target Commission (TTC) of $109,976, a midpoint of $129,328, and a maximum salary of $148,798, designed to show the progression from learning the ropes to truly excelling. This TTC consists of your base salary, as well as an incentive at 20% of your base salary for achieving individual/team goals which is paid out quarterly.

We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.

Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.

We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process!

Location

We believe great collaboration is intentional, and sometimes that means coming together in person to build, brainstorm, and connect. To support this, the role is open to candidates based in one of our hub cities: Edmonton, Toronto, Vancouver, or Kitchener-Waterloo.

What you can expect from Jobber

• A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, matching in RRSP, TFSA or FHSA, and stock options.
• A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
• A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player...yet.
• To work with a group of people who are humble, supportive, and give a sh*t about our customers.

We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.