Partner Solutions Associate (with Sign On Bonus)

What you'll do

• Support Know Your Business (KYB) processes, including the review and verification of corporate documents to ensure compliance with internal standards and regulatory requirements.
• Maintain and develop effective working relationships with our integrated partners to ensure mutual growth and success.
• Help plan and implement strategies based on partner feedback to improve overall experience, ranging from operational processes to product enhancements.
• Work closely with internal teams to provide timely resolutions and data-driven recommendations for partner-related concerns.
• Handle daily customer/partner/merchant concerns with professionalism, empathy, and clear communication to promote satisfaction and long-term retention.
• Perform other related duties and tasks as may be required from time to time in support of team and company goals.
• Take on ad-hoc projects as assigned to support strategic and operational initiatives.

What we expect from you

• Educational background in business administration, management, finance, entrepreneurship, operations, or relevant work experience.
• Preferably have experience in customer service.
• Exposure to financial services/institutions and financial technology industries is highly desirable.
• Experience in B2B (business-to-business) support and industry is a plus.
• Strong analytical and critical thinking skills even under pressure.
• Has knowledge of Google Suite programs.
• Strong verbal and written communication skills in both English and Filipino.
• Highly-flexible, able to wear multiple hats, and thrives in a fast-paced work environment.
• Ability to solve problems in a high-volume environment.
• Keen to details and able to work with minimal to no supervision.
• Has a track record for getting things done - drive, ownership, and execution are at the core of our culture.
• Amenable to shifting schedules, including graveyard and weekend shifts.