A hybrid role at PayJoy.
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Original listing text, shown exactly as published by the company.
Commission Management
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Define and oversee the end-to-end commission payment process, ensuring accuracy and timeliness.
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Validate commission calculations, rebillings, and complex or non-standard financial cases.
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Track and follow up on pending invoices and payments; manage communication with partners on status, reminders, and next steps.
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Resolve non-standard financial incidents in coordination with FinOps and relevant internal teams.
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Maintain an organized tracking system of all commission and billing pending items.
Portfolio Management & Partner Care
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Actively manage an assigned portfolio of merchant partners, including high-complexity and critical accounts.
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Monitor portfolio health indicators, risks, and opportunities to prevent store closures and operational friction.
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Maintain consistent, structured communication with partners: provide operational education, set clear expectations, and ensure a high-quality partner experience.
Process & Continuous Improvement
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Document and standardize operational processes to ensure consistency and scalability.
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Identify operational friction points and rework, proposing and implementing improvement strategies.
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Create playbooks, operational guides, and supporting materials for the team.
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Execute defined operational playbooks for incident resolution and partner rehabilitation.
Insights & Product Bridge
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Centralize and analyze partner feedback to detect recurring patterns, problems, and opportunities.
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Translate operational needs into actionable inputs for the Product team; track follow-through on implemented improvements.
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Analyze operational data and metrics to generate insights that drive decision-making and improve partner outcomes.
Risk Prevention & Incident Management
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Identify accounts at risk (payment issues, blocks, bad practices) and proactively escalate and follow up on critical cases.
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Execute partner rehabilitation processes as needed.
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Coordinate with internal teams (CX, Tech, KAMs, FinOps) to unblock and resolve escalated issues.
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Collaborate with the fraud team to identify and mitigate field-level fraud risks.
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Bachelor’s degree in Business Administration, Marketing, or a related field.
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2+ years of experience in partner success, account management, commercial operations, or related roles.
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Strong analytical skills with the ability to interpret operational data and generate actionable insights.
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Experience with commission management, financial reconciliation, or billing processes.
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Demonstrated ability to document, optimize, and scale operational processes.
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Excellent communication and interpersonal skills; ability to build strong relationships with partners and cross-functional teams.
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Ability to work effectively under pressure in a fast-changing environment.
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Advanced English and fluency in Spanish required.
PayJoy
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Source: company website
