A remote role at Included Health.
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Market Scan & Partner Sourcing
Conduct structured market scans by category to identify, segment, and prioritize potential partners that can increase TCOC impact and revenue potential.
Build and maintain a partner landscape view and pipeline, including competitive mapping, differentiation, and fit with Included Health’s strategy.
Business Case Development & Deal Support
Support early-stage business case development for new and expanded partnerships, including revenue potential, ROI on integration, and impact on TCOC, member experience, and growth.
Partner with Finance, Strategy, and Product to model scenarios, sensitivity analyses, and commercial structures (e.g., fee models, performance incentives).
Contracting & Process Management
Own process management for the contracting and execution phase of prioritized partnerships, ensuring alignment and momentum from term sheet through signature and handoff into implementation.
Coordinate workflows across Legal, InfoSec, Privacy, Finance, and business owners to keep negotiations on track, unblock issues, and maintain visibility on risks, dependencies, and decisions.
Maintain source-of-truth documentation (trackers, status dashboards, key terms summaries) for active and prospective partnerships.
Ecosystem Integration & Launch Execution
Lead Ecosystem Integration workstreams for your portfolio of partners, working closely with EPDD, Implementations, Marketing, Enablement, Client Success, and Sales to ensure seamless technical integrations, operational readiness, and launch success.
Define and document end-to-end process flows across Included Health and partner teams (eligibility, data exchange, referral or steerage flows, reporting, issue management, etc.).
Partner with Product and Engineering to align on integration scope, timelines, and requirements, ensuring partner capabilities are accurately reflected in our products and member experiences.
Work with Marketing and Enablement to develop GTM materials (playbooks, FAQs, sales collateral, positioning) that clearly articulate partner value propositions and integration details.
Cross-Functional Collaboration & Relationship Support
Serve as a central coordination point for internal stakeholders on your partner portfolio, ensuring alignment between Sales, Client Success, EPDD, Care, and Strategy on use cases, targeting, and deployment.
Support senior leaders in relationship management with key partners by preparing materials for QBRs, steering committees, and executive touchpoints, and by tracking follow-ups and action items.
Metrics, Reporting & Continuous Improvement
Partner with Analytics and Finance to define and track KPIs for your partnerships (e.g., pipeline, bookings influenced by partners, engagement, utilization, TCOC impact, NPS/member experience).
Monitor performance against business cases and surface insights to inform renewals, expansions, and product roadmap decisions.
Continuously refine partnership processes (from sourcing through integration) to increase speed, quality of execution, and scalability.
Bachelor’s degree or equivalent practical experience.
6–8+ years of relevant professional experience in healthcare consulting, partnerships, business development, strategy, or a related field, ideally with exposure to payers, TPAs, PBMs, or digital health solutions.
Demonstrated experience managing complex, cross-functional projects from concept through execution (e.g., integrations, partnerships, or large implementations).
Strong analytical abilities and instincts, with comfort building business cases, ROI models, and performance dashboards using tools such as Excel or Google Sheets; familiarity with BI tools and comfort using AI tools in day-to-day work is a plus.
Natural ability to build effective relationships, influence without authority, and collaborate across diverse stakeholder groups (Product, Engineering, Legal, Sales, Client Success, external partners).
Ability to operate comfortably in ambiguity, adapt quickly, and thrive in a fast-paced, high-growth environment.
Excellent written and verbal communication skills, with a track record of creating clear, executive-ready materials and driving alignment across senior stakeholders.
Deep passion for raising the standard of healthcare and improving member experience and outcomes.
Ability to effectively communicate and engage with others, with accommodations available for visual or auditory impairments
Ability to handle physical tasks related to the job, with accommodations provided as needed.
Ability to respond effectively to changing situations, with accommodations available for varying response times.
Prompt and regular attendance at assigned work location.
Ability to remain seated in a stationary position for prolonged periods.
Requires eye-hand coordination and manual dexterity sufficient to operate keyboard, computer and other office-related equipment.
No heavy lifting is expected, though occasional exertion of about 20 lbs. of force (e.g., lifting a computer / laptop) may be required.
Cognitive Requirements: Problem-solving, decision-making, attention to detail, critical thinking, communication skills, stress tolerance.
Facilitate communication and collaboration with clients and stakeholders.
Adaptability to different work environments, with support provided for managing workload and pace
Ability to maintain focus and attention on tasks, with accommodations available for individuals with attention-related conditions.
Ability to interact with leadership, employees, and members in an appropriate manner.
Included Health
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Included Health is a virtual care and healthcare navigation company that connects members to medical and behavioral health specialists. They offer integrated digital health solutions designed to simplify access to high-quality care and improve health outcomes.
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