Payroll Connections Specialist

About the role

As a Payroll Connections Specialist, you will be responsible for enabling and optimizing payroll integrations for our clients. This critical role involves ensuring integrations function flawlessly and overseeing the client’s first 401(k) contribution.

You are a great fit for this role if you default to action, comfortably figure things out as you go, and can flexibly adapt to shifting responsibilities—from stakeholder communication to managing shared team inboxes and more. You will work closely with Sales Activation, Payroll Partners, Product, Customer Success, and Operations departments to ensure seamless and accurate data integration across all systems.

What you get to do every day

• Be the main point of contact for clients, responsible for helping them establish technical integrations with 400+ payroll providers
• Develop an in-depth understanding of payroll provider systems and interrogate incoming payroll data for accuracy and completeness
• Use problem-solving and decision-making skills to navigate technical issues which impact the flow of data between the client, Human Interest, and the payroll partner
• Accurately evaluate data discrepancies and work independently to make appropriate adjustments, with the understanding that they impact our clients and millions of dollars in assets under management
• Assist in drafting procedures detailing the flow of payroll-related information, while demonstrating an understanding of SEC, DOL, and IRS regulations that impact our business
• Investigate technology issues, identify root causes, and work with various departments to develop and implement solutions
• Independently guide clients through data analysis and assist with their data transmission efforts
• Communicate professionally to both internal and external clients while focusing on needs-driven solutions
• Identify areas for process improvement and assist in leading projects which may broadly impact our business

What you bring to the role

• 3+ years of experience in a professional role demonstrating strong technical troubleshooting and analytical skills.
• At least 1 year of dedicated customer service experience paired with exceptional verbal and written communication skills.
• A robust work ethic and a proven ability to manage projects, work independently, and deliver high-quality results with minimal supervision.
• Prior experience working with retirement plans or payroll providers, alongside a general grasp of governing industry regulations.
• The ability to quickly adapt to various HRIS/client systems, troubleshoot software issues, and execute solutions under tight timelines.
• A passion for process improvement, a desire to master new programs, and a demonstrated ability to effectively champion change.
• Extreme, uncompromised attention to detail and a commitment to quality output.
• Exceptional PC literacy, including advanced expertise across the G-Suite product ecosystem.

Why you will love working at Human Interest

Human Interest is tackling one of our country's biggest challenges - closing the retirement gap. You'll be instrumental in architecting and scaling solutions that bring financial security to employees at small and medium-sized businesses nationwide. We’ve made significant progress, but there is still growth ahead, offering you a unique opportunity to solve complex problems, drive innovation, and advance your career alongside a dedicated, mission-driven team. We value hard work and recognize that our team's contributions are key to our continued success.

Join Human Interest and make a lasting impact by shaping the future of retirement.

Our operating principles define how we work together as a team. They reflect Human Interest’s unique view on what’s important and what’s right. Documenting this core aspect of our culture helps employees make good decisions on their own. It also helps candidates considering career opportunities critically evaluate whether they will thrive at Human Interest.

• Customer obsession: We're all about creating amazing experiences for our customers. We put their needs first and go the extra mile to make them smile.
• Long-Term Orientation: We're not just playing for today; we're building a legacy. We think big, plan strategically, and invest in our future.
• Autonomous and Accountable Teams: We trust our team members to take ownership and make smart decisions. We empower you to be your best self!
• An Escalating Bar for Talent and Performance: We're constantly raising the bar and challenging ourselves to be better. We believe in growth and continuous improvement.
• Fundamental Optimism: We see the glass as half full (and then we fill it up with more amazing ideas!). We believe in the power of positivity and the potential for greatness.

Compensation - At Human Interest, there are a number of factors that are used to determine the appropriate pay range for each position. We take into account the cost of labor for each position in various markets across the U.S. The base salary for this position spans $28.85 - $30.77 per hour and represents the minimum in our lowest geographic region to a maximum in our highest geographic region. The salary we offer to a new employee within this range is based on their location within the U.S., their relevant job-related skills, and experience. At Human Interest, base salary is one component of the overall total rewards package. Depending on the position, additional compensation components such as bonus

es, commissions, and equity may be offered. All of our employees are offered a robust suite of physical, financial, and mental wellness benefits. In compliance with applicable laws, we do not inquire about salary history, or about criminal history prior to a conditional offer of employment.