People Business Partner- Customer Operations

Minimum requirements

• Minimum of 5 + years of demonstrated experience in People Operations, with a focus on business partnership ideally within Customer Success & Support, preferably in a start-up environment and supporting a global workforce.
• Thrives in a dynamic, fast-paced startup environment with the agility and enthusiasm to adapt quickly, tackle diverse challenges, and contribute effectively to a high-energy team.
• Proven Experience creating and implementing strategies that drive organizational effectiveness.
• Strong Knowledge and understanding of local legislation as it relates the the U.S. and LATAM (Mexico & Colombia). Spanish speaking a big plus!
• Expertise in organizational development, including a strong understanding of talent acquisition, employee engagement and performance management.
• Excellent judgement and problem thinking skills.
• Proficiency in HR tech stack (preferably Rippling HRIS & Lattice), with the ability to interpret data and drive actionable insights.
• Excellent communication, interpersonal, and leadership skills with the ability to influence and empower team members at all levels.