People & Culture Business Partner – Guest Services (Contact Centre)

Department: NAM - People & Culture (P&C)

Reports to: VP, People & Culture – NAM

Location: Vancouver, BC

Your opportunity at ARC’TERYX

As a Business Partner, you define your role as a strategic partner for the business. The execution of this has you partnering with people leaders and team members to accomplish business objectives through the application of thoughtful, intentional, and innovative people practices.

This role will primarily be based at the new Arc’teryx Guest Services location, at 565 Great Northern Way; the role is open to a hybrid work schedule. Candidates must be eligible to work in Canada.

Meet your future team

The NAM People & Culture Business Partner team operates in strategic partnership with the Global P&C Business Partnership, and the North America Regional business, to drive the continuous evolution of people practices and foster a culture of belonging that generates high-performance, strength-based teams, and values-based leadership. In this role, you will partner with Guest Services leaders in the application of thoughtful, intentional, and innovative people practices.

If you were the P&C Business Partner now, here are some of the core activities you would be doing

• Serving as the main P&C point of contact for our Guest Services (GS) function
• Partnering and supporting Guest Services leadership to create a people strategy that builds teams who exceed business objectives
• Fostering, nurturing and evolving relationships that enable rapport, trust and influence throughout the company
• Managing and resolving complex employee relations issues, including facilitating conflict resolution and supporting teams through change, workforce planning, learning & development and terminations
• Partnering with Guest Services Workforce Planning and Finance to ensure the successful management of ongoing and seasonal workforce planning, including supporting with budgeting, and managing and tracking headcount needs and hiring
• Working closely with Talent Acquisition partners to deliver high volume seasonal hiring.
• Coaching and uplifting the overall leadership capabilities of the business through coaching and partnership on relevant business and people priorities, such as: identifying key talent, succession planning, supporting recognition and rewards, developing objectives, performance management, organization design, workforce planning, learning & development and terminations
• Creating diverse and inclusive work environment where different backgrounds, culture and attributes are celebrated through collaboration with experts and stakeholders in EDI
• Identifying business and resource gaps and partnering with People Leaders on solutions
• Gathering and analyzing relevant people and business information to identify trends and communicate recommendations to get alignment on priorities and implement improvements
• Ensuring relevant personal-development tools and information for teams and employees are readily available, communicated, and understood – you champion personal development
• Developing cross-functional projects from scratch and participating in business-wide projects that aim to solve organizational pain points
• Supporting other functions within NAM as needed

Here are some of the things you could be working on in the future

• Supporting projects which transform Guest Services Operations such as relocation, workforce planning, and more
• Leading organizational design in partnership with senior business leaders
• Supporting on the budgeting and forecasting process for GS

Are you our next People & Culture Business Partner – Guest Services?

• You have 4+ years of progressive HR experience, ideally in a high volume, retail or call-centre environment
• You are comfortable navigating relationships at all levels, with expertise in leveraging data to manage a complex group of stakeholders
• You highly collaborative style and a willingness and demonstrated ability to work in teams as both a leader, and supporting team member
• You have the ability to coach, mentor, advise team members towards growth and development paths in alignment with business and personal objectives
• You have strong project management skills with the ability to adapt to changing priorities
• You have strong analytical and problem-solving skills, easily able to analyze data, assess people, understand trends, and develop prioritized recommendations
• You have excellent listening and communication skills, comfortable communicating large complex changes
• You are comfortable operating in the work, and simultaneously enjoy being part of highly complex business discussion
• You have the ability to quickly build an in depth understanding of the business, key processes, priorities and plans
• You are committed to finding the best way, not necessarily the easiest way
• You remain highly flexible and adaptable when faced with ambiguity
• You are able to balance autonomy and collaboration
• You inspire breakthrough thinking and continuous improvement
• You seek the best (but sometimes not the easiest) solutions, with an unwavering commitment to do what is right
• Your passion for your work is paralleled by your passion for getting outside and living it

Compensation

The anticipated salary range for this role is $94,000 - $124,000 CAD annually.