People Solutions Program Manager

What you’ll do

The Solutions team is responsible for the design, implementation, and enhancement of Stripe Employee Experience technology. You'll apply your innovative thinking, business process, and technical systems expertise to deliver digital solutions that ultimately improve the employee, manager, candidate, and internal team experiences. You'll undertake a wide variety of responsibilities from strategic technical roadmapping, user interviews, requirements confirmation, vendor evaluations, technical solution design, system design and data architecture consultation, and technical project management and execution for the full software lifecycle. To achieve this vision, you'll partner with many partners across the organization such as business stakeholders, process and policy owners, engineers, program managers, product managers, communications, legal, and internal subject matter experts. As a consultant and strategist you'll have domain expertise in internal systems, technical fluency, agility, and excellent project management skills to advise leaders, guide projects, and ultimately design and deliver superior solutions that will ensure operational readiness for scale across our global organization.

Responsibilities

• Stakeholder partnership & roadmap ownership — Partner with stakeholders across the organization to understand strategic priorities, define multi-quarter technology roadmaps, and ensure ROI is clearly articulated to secure resource capacity for execution.
• Product leadership & employee experience design — Act as a product leader by deeply understanding Stripe's employee experience needs, creating mockups to drive alignment on requirements, and presenting compelling product strategies that connect business priorities to outcomes.
• Vendor evaluation & build/buy decisions — Conduct third-party vendor analyses and deliver data-informed build-or-buy recommendations grounded in industry expertise and ROI.
• Cross-functional solution delivery — Collaborate with engineers, designers, systems analysts, and PMs to translate requirements into technical designs; facilitate build plans, UAT, and end-to-end testing to bring solutions to production.
• Data-driven decision-making & KPI management — Use data, storytelling, and KPIs to support prioritization decisions, monitor solution adoption, define ROI, and surface risks to stakeholders and leadership.
• Project & program management — Apply structured project management practices — including goal-setting, project planning, status reporting, risk management, and metrics tracking — to deliver solutions on time and across disciplines.
• Launch enablement & approvals — Partner with PMO, Systems, Operations, and Communications teams to successfully launch new solutions, and facilitate approval processes (legal, compliance, data) by identifying decision-makers and driving sign-off.

Who you are

We're looking for someone who meets the minimum requirements to be considered for the role. If you meet these requirements, you are encouraged to apply. The preferred qualifications are a bonus, not a requirement.

Minimum requirements

• 5+ years of experience in product development, technical program management, or internal systems design in an internal HR business function, including experience in global mobility technology, within high-growth or technology companies
• AI and LLM fluency, including practical experience using LLM-based tools
• Superior ability to understand and map out system-agnostic business requirements across complex, interconnected systems and support their translation to technology
• Strong communication and collaboration skills, with experience partnering with a broad set of cross-functional stakeholders at all levels
• Acute business acumen with a demonstrated ability to operate effectively in ambiguous, dynamic, high-velocity situations, and to manage and draw insights from data while navigating complexity

Preferred qualifications

• Bachelor’s degree in business administration, human resources, technology or a related field.
• Experience working in a software engineering team or organization.
• Basic understanding of core internal systems (ex. HRIS, ATS, CRM, LMS, Ticketing, Finance systems).