Platform Engineer, Forward Deployed Engineering (FDE) -SF

About the role

Platform Engineer is a role within Forward Deployed Engineering (FDE) for strong software and ML engineers who want to build new platform capabilities from scratch, grounded in real customer deployments.

You will partner with customer-tagged FDEs who are driving delivery and customer outcomes, and embed where you can provide the highest leverage. In practice that means working in the trenches on architecture, product shaping, refactoring, hardening, and reusable abstractions, while preserving the pod’s ownership of customer understanding and day-to-day execution. You will also collaborate closely with our B2B Platform Team and other long-term owners to align early on what should generalize, what should remain customer-specific, and what “ready for handoff” looks like.

This role does not require travel. It is based in San Francisco or New York. We use a hybrid work model of 3 days in the office per week. We offer relocation assistance. Travel is optional-by-project and typically

In this role you will

• Provide hands-on leverage to customer pods: embed with customer-tagged FDE teams to support generalization, contributing directly in architecture, product shaping, refactoring, and implementation.
• Turn repeated signals into platform bets: translate cross-customer patterns into crisp hypotheses with clear success criteria, scope, and a validation plan that fits real account constraints.
• Raise the engineering bar through tooling and mentorship: set org-wide quality norms through high-signal code review and pairing, and build lightweight developer tooling that makes good architecture, readability, and correctness the default across FDE.
• Collaborate as part of cross-functional platform teams: partner closely with B2B Product, customer-tagged FDEs, ops, and business partners to bring the right products and platform capabilities to market.
• Lead complex platform capabilities end-to-end when needed: for high-leverage primitives like our Context Platform, act as DRI from requirements through implementation, make key tradeoffs explicit, and pull in customer pods early to keep the work grounded in real deployments.

You might thrive in this role if you

• Bring 5+ years of software engineering or ML engineering experience with a track record of shipping 0→1 capabilities that other engineers or customers depend on. Experience in high-ambiguity, fast-iteration environments (startups or product-centric teams) is a plus.
• Have owned customer-adjacent technical work end-to-end, from scoping and hypothesis-setting through production adoption, and improved outcomes through structured iteration (instrumentation, evals, error analysis, and tightening success criteria over time).
• Have built or operated systems where reliability, security, and governance materially shaped design (permissions/RBAC, auditability, data access boundaries, rollout safety, observability, and incident-driven hardening).
• Communicate clearly across engineering, product, go-to-market, and executive audiences, simplifying complex ideas and translating technical tradeoffs into adoption impact, sequencing decisions, and measurable outcomes. You can credibly “pitch” a platform bet in a customer conversation.
• Default to systems thinking: you turn ambiguous feedback, failures, and escalations into durable product requirements and reusable platform capabilities, not one-off fixes or bespoke delivery work.