A remote role at DraftKings.
How Sydicom helps: we read this listing’s requirements and tune your CV and cover letter to the keywords its ATS (Workday) is scanning for, for candidates in United States, then help you apply.
Original listing text, shown exactly as published by the company.
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Build and maintain strong relationships with VIP players by delivering personalized service and fostering long-term loyalty.
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Drive customer engagement, market share, and net revenue growth through proactive outreach and relationship-building strategies.
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Partner with internal teams to deliver a seamless, high-quality VIP experience across all customer interactions.
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Analyze player activity and performance trends to identify opportunities that improve engagement, retention, and revenue.
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Proactively recommend solutions and enhancements that elevate the player experience and strengthen customer satisfaction.
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Manage escalated customer issues and collaborate with internal stakeholders to deliver timely and effective resolutions.
What you’ll bring
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A Bachelor’s Degree in Business, Marketing, Hospitality, Communications, or a related field, or at least 5 years of experience in the Gaming, Hospitality, Sales, or Marketing industry.
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Experience building and maintaining strong customer relationships, ideally with high-value or VIP clients.
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A passion for delivering exceptional customer experiences and solving complex challenges with a customer-first mindset.
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Proven ability to identify opportunities, implement improvements, and contribute to operational efficiency.
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Strong analytical skills with the ability to interpret customer data and translate insights into actionable strategies.
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Excellent communication and relationship-building skills, with the ability to collaborate effectively across teams.
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Knowledge of revenue-driving strategies and experience balancing customer satisfaction with business objectives.
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Ability to obtain and maintain all required State Gaming Licenses.
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DraftKings
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25 open roles on Sydicom
DraftKings is a digital sports entertainment and gaming company. They operate platforms offering daily fantasy sports contests, online sports betting, and iGaming experiences. The company is a prominent brand in the legal sports betting and fantasy sports industries.
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