Practice Support Associate

What You'll Do

• Serve as a day-to-day point of contact for practice owners—answering questions, providing updates, and reinforcing workflows.
• Be the subject matter expert in using our tools, proactively and resourcefully researching and resolving issues before escalating to internal teams.
• Respond to support tickets within defined SLAs, using internal documentation and escalating issues when needed.
• Take the lead in developing and updating our internal knowledge base to empower users.
• Collaborate with internal teams—RCM, Clinical Success, HR, Recruiting, and Product—to resolve outstanding issues and keep provider records current.

What We’re Looking For

• 1–2 years of experience in operations, administration, or customer support—ideally in a healthcare or service-oriented environment.
• Highly organized, detail-obsessed, and able to juggle multiple tasks without letting anything fall through the cracks.
• Clear, professional communicator across channels like email, Slack, and Google Meet.
• Self-starter who thrives in an ambiguous, evolving environment and takes ownership to solve problems proactively. Previous startup experience is a plus!
• Experience with support or ticketing systems (e.g., Zendesk, Salesforce, Jira, ServiceNow) required.