Original listing text, shown exactly as published by the company.
About The Role
At Headway, we're building the future of behavioral health quality and safety. We're hiring a Clinical Quality Manager to support our clinical quality monitoring initiatives and our Ongoing Professional Practice Evaluation Program for our network of NPs and MDs/DOs. You'll work cross-functionally with Operations, Compliance, Product, Engineering, and other teams to build robust clinical quality frameworks and optimize chart review workflows. This is an exceptional opportunity to reimagine how behavioral health quality is defined and measured at a rapidly scaling, mission-driven company.
You will
- Support our Professional Practice Evaluation programs, directly improving clinical outcomes across our provider network of NPs and MDs/DOs
- Conduct routine chart reviews and monitoring, providing feedback to clinicians and creating remediation plans for documentation concerns and adherence to evidence-based practices
- Collaborate with Operations team to develop automated quality monitoring systems
- Supervise clinical teams and peer reviewers, building clinical oversight capabilities as we scale
- Partner with cross-functional teams to optimize workflows and create scalable feedback systems for providers
You will love this role if
- You are a licensed psychiatrist (MD/DO) or Psychiatric Mental-Health Nurse Practitioner (PMHNP) with 2+ years of post-graduate experience in both clinical practice and fast-paced business environments
- You have extensive experience completing quality chart reviews and audits for healthcare organizations, with a track record of training others on clinical documentation standards
- You are curious about how AI is transforming clinical practice — you're excited to help evaluate, validate, and shape how new AI tools are deployed responsibly and how they improve care quality at scale.
- You thrive as a collaborator, building bridges between clinical strategy and product, operations, and business teams
- You are a strategic first-principles thinker who can decompose complex problems into clear strategies and actionable plans
- You are motivated by the opportunity to improve access to high-quality behavioral healthcare at scale
