Original listing text, shown exactly as published by the company.
Key Responsibilities
Platform Expertise and Guidance
- Serve as a trusted advisor and platform expert, connecting technical capabilities to strategic business outcomes for partners and customers.
- Connect the dots between platform functionality and the outcomes it can drive for partners and their end customers
- Drive partner success through executive presentations, solution demonstrations, strategic asset creation, and technical presales support.
- Create and deliver executive-ready presentations that translate complex technical concepts into clear business outcomes, adapting messaging and depth for partner, customer, and executive stakeholders
Go-to-Market & Revenue Acceleration
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Directly support the partnerships sales team by collaborating on individual partner opportunities to provide tactical guidance
- Develop scalable messaging, enablement content, and solution frameworks that accelerate partner-led revenue growth.
- Lead strategic solution design discussions and serve as the escalation point for complex partner opportunities, technical challenges, and product feedback.
Partner Strategy and Enablement
- Cultivate trusted relationships with strategic partners including GSIs, BPOs, and technology partners
- Collaborate with potential and existing partner relationships to provide direct support through strategic platform guidance and solving tactical challenges
- Help enable partners on value proposition, solution capabilities, and technical positioning for current and future products
- Contribute to scalable partner solution frameworks, best practices, and enablement assets that increase partner self-sufficiency and accelerate joint customer success.
Cross-Functional Collaboration
- Influence and align stakeholders across Partner Sales, Direct Sales, Partner Enablement, Product, and Solution Engineering to execute and scale Cresta's partner strategy.
- Work closely with the Partnerships team to continuously identify challenges, recommend solutions, and improve Cresta's partner program and offerings
- Stay connected in a fast-paced environment that continuously changes product capabilities and roadmap, competitive landscape and strategy, and best practices to maximize our success as a company
Qualifications
- 10+ years of experience in customer-facing roles, including 5+ years in technical pre-sales within high-growth SaaS or AI environments.
- 5+ years of experience working in the Contact Center space
- Experience working with ISV, SI, and BPO partners in SaaS or enterprise technology environments.
- Demonstrated ability to develop deep platform expertise and engage effectively with both technical and executive audiences.
- Ability to translate business requirements into technical solutions.
- Proven ability to work cross-functionally with Sales, Product, and Engineering teams.
- Excellent communication skills — able to explain complex technical concepts clearly to diverse audiences.
- Strong project management and organizational skills.
