Original listing text, shown exactly as published by the company.
About the Role
As a Product Designer at Promise, you’ll take the lead on turning ambiguous, horizontal problems into beautiful, intuitive product experiences that scale across products and customers. You will be a strategic partner to Engineering, Product, and Deployment Strategists, shaping strategy and driving clarity from discovery through shipping. You’ll set a high bar for UI/UX and interaction design, steward our design system, and help transform real-world operational complexity into experiences that residents and agency teams love to use.
This is a role for a maker–leader: you’ll design, prototype, validate with users, and raise the bar for the whole organization while owning outcomes—not just tasks.
What You'll Do
- Shape design strategy for key product investments. Bring structure to amorphous, cross-cutting problem areas; define product primitives and patterns others can build on.
- Design end-to-end experiences. Create flows, interactions, and high-fidelity UIs that simplify complex, real‑world workflows for residents, caseworkers, and operational teams.
- Prototype to learn. Use rapid prototyping to explore approaches, validate with customers and GTM partners, and derisk big bets before we build.
- Evolve our design systems. Maintain and extend accessible, scalable components; ensure quality and coherence across surfaces.
- Partner across the business. Work shoulder‑to‑shoulder with PM/Forward Deployed Engineering to ship; collaborate with Sales to gather field insights, shape narratives, and enable adoption.
- Raise the bar. Lead critiques, mentor designers, and strengthen our product decision-making through clear storytelling and evidence.
- Close the loop. Instrument and learn from usage, support tickets, and qualitative research to iterate quickly post‑launch.
How You'll Be Measured
- You consistently bring clarity to ambiguity and drive cross‑team alignment on the right problems to solve.
- Your work ships with high interaction and visual craft, measurably improving adoption, completion rates, and time‑to‑value.
- Our design system and patterns are stronger, faster to build with, and more accessible (AA+).
- Partners across Promise cite you as a strategic peer who improves products, experiences, and outcomes.
- You multiply the team—mentoring others, evolving rituals, and upleveling quality across the product surface area.
What Will Help You Succeed
- 8+ years designing complex, multi‑surface digital products (or equivalent impact), including substantial ownership at a senior IC level.
- A portfolio that demonstrates exceptional UI and interaction design, UX problem‑solving, and simplification of gnarly, horizontal problems.
- Systems thinking and experience building/evolving design systems at scale.
- Prototyping and research fluency—from framing hypotheses to running lightweight tests and synthesizing evidence.
- Storytelling and influence—clear writing, crisp visuals, and the ability to move a room from ambiguity to alignment.
- Cross‑functional muscle—comfortable partnering with PM/Eng and collaborating with Sales/Success on narratives, demos, and feedback loops.
- Nice to have: experience in fintech/govtech, payments or billing flows, accessibility and inclusive design, multilingual interfaces, or data‑heavy/AI‑assisted workflows.
Who Thrives at PromiseYou’ll love it here if
- You are energized by big, complex challenges and the opportunity to solve them.
- You want your work to have a real, measurable impact on people’s lives.
- You take ownership and run toward problems, not away from them.
- You value clear, candid, and constructive communication.
Promise is not for you if
- You prefer hierarchy and rigid structures. We operate with freedom and responsibility.
- You are uncomfortable with change. We move fast, adapt often, and expect agility.
- You want a typical corporate culture. We are mission-driven, ambitious, and direct.
- You believe efficiency means “doing less.” We believe efficiency means doing better.
