Product Experience Specialist (APAC)

What you’ll do

• Become a Lovable expert: Understand every part of our product
• Provide Delightful Support: Solve a wide range of user problems with speed, warmth, and clarity.
• Troubleshoot and escalate effectively: Investigate bugs, edge cases, and unexpected behavior, partnering with engineering when needed to get users unblocked.
• Capture and share insights: Spot patterns in feedback and flag what matters most to the product and engineering teams.
• Improve our support stack: Keep help docs sharp and find ways to automate the repeatable stuff without losing the human touch.
• Be the Voice of the Customer: Take extreme ownership in making sure user feedback drives product direction.

About your application

• Please submit your application in English. It’s our company language so you’ll be speaking lots of it if you join.
• We treat all candidates equally - if you are interested please apply through our application system.