Product Expert, Customer Support (Santa Cruz, CA)

About the Role

We are looking for a Product Expert to be the face and heart of the Omni experience. You’ll blend technical SQL expertise with a passion for high-touch support, helping users solve complex data problems while serving as the essential bridge between our customers and our Product and Engineering teams.

You Will

• Become a deep expert in Omni’s platform and best practices to guide users and partners via Slack.
• Act as the primary expert for customers and partners via Slack, while surfacing feature requests and reproducing bugs to improve the product.
• Deliver "above-and-beyond" technical help, digging deep to find creative solutions to complex data questions.
• Give voice to customer needs in internal discussions with Product and engineering Partner with Product, Engineering, and Marketing to share usage trends, report bugs, and surface feature requests.
• Build trust-filled advisory relationships and contribute to our community site with troubleshooting guides and design patterns to enable self-service.
• Work with Solutions Engineering to identify trends and recommend new tools and product improvements that make data teams more successful

About you

• Strong SQL skills (specifically for analytics) and 1+ years in data analytics or business intelligence preferred.
• You genuinely enjoy daily interaction with customers and have a natural desire to teach and help others.
• You love digging into the "why" behind a technical issue and are always eager to learn new tools.
• You can translate complex data concepts into clear, actionable advice, both in writing and verbally.

LocationSanta Cruz (Hybrid). We work from the office 3 days a week to foster collaboration and move quickly.