Original listing text, shown exactly as published by the company.
⭐The Job
On a daily basis, you'll alternate between support, internal product knowledge and side-projects
- Handle incoming requests from internal teams (CS Care first, then Sales, Onboarding…) — qualify them, prioritize them, and know what can wait.
- Investigate product bugs and limitations: reproduce, understand, document — then escalate cleanly to Support Engineers with a solid case (logs, context, hypotheses).
- Partner with Product Managers and Tech on the right solutions, then measure their real impact on internal users.
- Design training sessions — both onboarding and continuous learning. Each role (CSM, Sales, Onboarding) has its own product learning path.
- Build and maintain the internal documentation on Notion — articles, videos, quizzes. Think of it as a real editorial product, with users and metrics.
- Orchestrate internal communication around new features: you make a feature understandable and actionable for 100+ teammates.
Concrete examples: structuring an onboarding learning path for new CSMs, spotting a recurring pattern in CS Care tickets and proposing a durable fix, writing the documentation for a new payment feature ahead of release.
🎯 Who we're looking for
We're targeting a junior / end-of-studies profile (0–2 years), with concrete signals rather than a perfect CV
- Background in engineering, Computer Science, or a Master's in economics/finance with a tech / banking specialization — what matters most is that APIs, JSON, and an IDE like VS Code don't scare you.
- Initial experience (internship, school project, side project) in project management, product, tech support, or ticketing.
- Comfortable with context switching: you can move from a bug investigation to a training session to a product meeting in the same morning.
- Comfortable in a fast-paced and demanding environment: the rhythm is sustained, requests come in continuously.
- Owner mindset: you see your topics through to the end, you don't drop an investigation halfway.
- Key soft skills: resilience, humility, curiosity, pedagogy, rigor, ability to prioritize.
- Languages :
- Fluent English required (international team)
- Italian, French, or German: a real plus.
⭐ The technical context you'll encounter
- Daily tools: Notion (documentation), ticketing tools, Frequent use of VS Code to dig into raw data.
- Technical formats you'll need to grasp:
- REST APIs, JSON, basic application logs.
- Endpoints and related tools (Swagger, Postman...)
- Business domain: banking connectivity :
- Open Banking, aggregators, PSD2, a rich and exciting field, which we'll teach you in-house.
- Bank File Connectivity (Ebics, Swift
