Original listing text, shown exactly as published by the company.
Key Responsibilities
Expert Performance & Supervision Products
- Own the product surface for expert performance management — combining AI-driven feedback from session transcripts with human supervision workflows to help every expert grow into their best self
- Define what quality looks like on the platform, and ship the feedback loops, supervision tools, and growth pathways that move experts toward it
- Partner with clinical leadership to ensure the products you ship are therapeutically sound and operationally efficient
AI-Powered Customer Service
- Own the product surface for customer service — the AI workflows, agent tools, and self-serve experiences that make support faster, more empathetic, and more scalable than traditional support models
- Turn customer service into a learning engine — building the surfaces that capture patterns, escalate signal, and close the loop with members
Expert Operations Tooling
- Build the internal products that run our expert network — onboarding flows, hiring pipelines, supply-demand visibility, compensation tooling, and the systems that let a lean ops team manage 200+ experts
- Ship the workflows that let operations move faster with fewer people — identifying where AI can replace, augment, or eliminate operational work
Policy & Systems Design
- Close the policy gaps — for both members and experts — that a fast-growing company inevitably accumulates, and build the product muscle for creating, communicating, and maintaining clear policies as the org evolves
- Design and ship the metrics, dashboards, and operating surfaces that give the team and leadership real-time visibility into how the business is running
Skills & Qualifications
- 5+ years of product management experience
- Hands-on PM — you've been the one writing the spec, prompting the model, running the experiment, and shipping the change
- Genuine fluency with AI as a product material — you've shipped AI features, prompted LLMs in production, and have a point of view on where AI fits and where it doesn't
- High EQ — you've shipped products to sensitive users or workforces before and know how to introduce change in ways that build trust rather than erode it
- Strong operational instincts — you understand how businesses actually run, and you can hold your own in conversations about supply, demand, quality, and unit economics
- Builder mentality — energized by defining problems and shipping against them, not executing against a predetermined roadmap
- Fluent English
Nice-to-Have Skills
- 0-to-1 PM experience at an early-stage company that scaled meaningfully
- Background shipping internal tools, ops products, or workflow software for marketplaces, services businesses, or operationally complex consumer companies
- Experience building products for clinical or professional networks (therapists, coaches, doctors, lawyers)
- Experience shipping AI-powered customer service, supervision, or workforce quality tools
- Personal experience with therapy — it builds intuition for what experts and customers actually need
Why This RoleMost internal-tools PM roles are about making existing workflows slightly better. This one is about defining what the internal product surface of an AI-native company should look like. You'll ship the tools that deliver Continuous Therapy — the supervision systems, the support workflows, the expert-facing surfaces — while shaping what an operations product org should even be when AI is a foundation rather than a feature. You'll work with a dataset and an expert network that don't exist anywhere else, and you'll have the mandate to build the systems that turn them into a durable advantage.
