Original listing text, shown exactly as published by the company.
The Role
We’re looking for a Product Manager to help shape, define, and deliver large-scale Shopify commerce experiences for leading brands.
In this role, you’ll bridge the gap between strategy, delivery, and technology — translating discovery insights into actionable roadmaps and ensuring every project delivers measurable value.
Please Note: This is a Contract position (hourly rate). We welcome applications from across the globe, but our preferred candidates should be able to have a meaningful overlap with Eastern Standard Timezone (EST).
Who You Are
- You have 3+ years of experience in Product Management or similar roles (Business Analyst, Product Owner), ideally within a brand, agency, or consultancy environment.
- You have a proven track record of delivering large-scale digital commerce projects, including platform migrations from legacy systems like SFCC, Magento, or Hybris to modern SaaS ecosystems.
- You’re deeply familiar with Shopify Plus and the broader commerce technology stack — from ERP and OMS to PIM, CRM, CDP, and payments.
- You thrive in enterprise stakeholder environments, collaborating confidently with C-suite, product, and engineering teams.
- You’re fluent in agile delivery practices (Scrum, SAFe) and discovery frameworks, with a structured yet flexible mindset.
- You’re an exceptional communicator and facilitator who can bring clarity, alignment, and focus to complex, multi-stakeholder projects.
- You combine technical literacy (APIs, integrations, architecture fundamentals) with strong commercial acumen, always focused on ROI and client value.
- You’re analytical and detail-oriented, comfortable defining and tracking KPIs that measure success and impact.
- You’re adaptable and thrive in ambiguity — driving clarity, protecting scope, and helping teams deliver meaningful results.
Bonus Points If You Have
- Experience supporting multi-market or international merchants.
- Familiarity with CRO, experimentation, and analytics tools.
- Experience building or scaling a product management practice within an agency.
What You'll Do
Discovery & Scope Definition
- Lead client discovery sessions post-sale to understand business goals, customer journeys, and operational processes.
- Partner with Technical Architects, Solutions Engineers, and Delivery Managers to define clear project scope and alignment.
- Translate discovery findings into a product vision, measurable objectives, and an agreed scope baseline.
- Support decision-making around change requests, scope variations, and timeline impacts, balancing commercial, technical, and client needs.
Backlog & Roadmap Management
- Build and maintain a structured product backlog — defining epics, user stories, and acceptance criteria with clarity and priority.
- Facilitate trade-off discussions with client and internal teams, ensuring alignment with scope and outcomes.
- Own the roadmap and prioritization process for migrations, new builds, and optimization projects.
Collaboration & Execution
- Work closely with Delivery Managers, Technical Architects, and Engineers to ensure delivery aligns with defined goals.
- Provide continuous product context during sprints, removing ambiguity and safeguarding scope boundaries.
- Support UAT and client enablement before and after releases.
Value Realization & Optimization
- Focus on KPIs tied to conversion, AOV, retention, scalability, and operational efficiency.
- Review delivered functionality with clients, recommending iterative improvements while maintaining scope discipline.
- Act as a strategic product partner, driving growth and long-term value for enterprise Shopify clients.
Agency & Practice Building
- Help establish Product Management as a discipline within the agency — building frameworks for discovery, documentation, and delivery.
- Mentor peers in product-led, scope-driven thinking across teams.
- Contribute to agency thought leadership, developing case studies and best practices for enterprise commerce.
What Success Looks Like
- Discovery and requirements gathering produce clear, aligned, and agreed-upon scopes.
- Delivery teams operate with clarity and confidence, minimizing scope creep and misalignment.
- Change requests are transparent and data-driven, with well-communicated trade-offs.
- Clients experience measurable business impact and trust in our delivery.
- Product Management becomes a recognized pillar that elevates delivery quality and client success.
AI in our hiring process
We use AI to help us review and shortlist applications based on job-related criteria. A human hiring manager always makes the call on who moves forward. As a company that builds with AI every day, we're all for candidates using it too — just be upfront about how it helped.
