Product Manager (UCaas and VOIP)

What you will do to contribute to the company's success

• Manage the complete lifecycle of assigned products from concept to retirement.
• Ensure cross-functional team support on all aspects of product design, development, and execution.
• Drive business analysis and experimentation, capturing insights that inform product design and development.
• Monitor customer experience and identify/recommend enhancements to improve the experience and lead to greater product adoption.
• Work closely with the Business Sales team to understand customer needs and pain points and drive product enhancements to address them.
• Research and understand the competitive landscape in order to provide the products and features necessary for our success.

Qualifications

• 5+ years’ experience in Product Management or Product Development
• Experience with Voice Communication technologies and services is required
• Familiarity with telecom industry including regulatory frameworks
• Strong analytical ability with data-driven decision-making skills
• Strong problem-solving ability with sound judgement and creativity
• Proficient with Microsoft Office

Core Competencies

• Committed: Values each customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.