A remote role at CrowdStrike.
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Original listing text, shown exactly as published by the company.
As a Resident Manager on the CrowdStrike Platform Professional Services team, you will lead a team of resident consultants and drive the business for professional services with all modules of the CrowdStrike Falcon product. Areas of technical focus include Endpoint, Identity, and Cloud Security, and a special emphasis on Next-Gen SIEM. You will spearhead key efforts and become a trusted advisor to internal CrowdStrike stakeholders and customers. You will have responsibility for building and growing a team focused on providing delivery of all aspects of the Falcon Platform from pre-sales scoping discussions to initial customer engagement, planning, installation, optimization/utility and follow-on customer support.
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Build and grow a team that helps customers operationalize and support all
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CrowdStrike products, including all modules of Falcon, Identity, Cloud, Next-Gen
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SIEM and LogScale.
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Collaborate with the professional services leadership team to build and enhance
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the organization, expand programs, increase efficiencies, and create world-class,
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customer-focused services.
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Drive cross-functional teams within CrowdStrike to ensure successful delivery
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outcomes and maximize value for customer engagements.
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Manage and mentor team members to help expand skill sets and maximize
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performance.
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Lead internal initiatives to enhance delivery techniques, introduce automations,
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strengthen security postures, and optimize time-to-value, utilizing AI and other
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technologies.
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Anticipate customer needs by tracking new CrowdStrike technologies and
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mapping out innovative service offerings.
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Supervise a portfolio of customer projects from a project leadership and tactical
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role.
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Interface directly with customers, assisting with pre-sales, presenting solutions,
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structuring deals, managing project creation, and all phases of project delivery.
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Partner with the global sales and marketing teams to develop services
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communications, deliver presentations, match customer needs to solutions, and
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close opportunities.
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Ability to travel up to 25% of the time.
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8+ years of experience working in the security industry in a professional services
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or similar capacity
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Strong understanding of employee management concepts with the demonstrated ability to lead teams
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gathering, and with post-sales handoffs
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Experience managing technical deployments, tracking time, and running projects from kickoff to closure
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Experience developing documentation and transferring knowledge of deployments to customers and internal stakeholders
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Experience translating your knowledge of customer requirements and experiences into feedback for product and engineering teams
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Strong written and oral communication skills in English
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Knowledge of security endpoint products and solutions
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Knowledge of SIEM skills and best practices related to log analysis, data
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onboarding, parsers, search queries, dashboards, and alerts
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Experience working with log management/SIEM solutions (Falcon LogScale,
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Splunk, QRadar, Arcsight, LogRhythm, Exabeam Data Lake, etc) in a
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professional services or similar capacity
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Knowledge of distributed applications hosted in AWS, GCP, and Azure
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Knowledge of identity management solutions
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Automation experience building scripts in Bash, Python, or other programming
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languages
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CrowdStrike
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CrowdStrike Holdings, Inc. is an American cybersecurity technology company based in Austin, Texas. It provides endpoint security, threat intelligence, and cyberattack response services. The company was co-founded in 2011 by George Kurtz, Dmitri Alperovitch, and Gregg Marston. Kurtz serves as the CEO. CrowdStrike went public on the Nasdaq in 2019 and joined the S&P 500 index in 2024.
Source: Wikipedia
