Project Lead

Key Responsibilities

• Analyse defined scope, impact, resources, and outcomes of projects, and gain customer agreement to these.
• Assign work, share information around an order/project, delegate responsibilities and support the involved resources to ensure on time customer delivery.
• Monitor project scope, deliverables, costs, performance, and business benefits to keep on track. Report and escalate on both adhoc and regular deviations.
• Maintain and control documentation and systems, and communicate project progress and outcomes to the project sponsor and the customer.
• Deal with project issues promptly and professionally, escalating where necessary during, and on completion of the project.
• Close projects to enable revenue recognition, and review lessons learned.

Skills & Experience

• 3+ years’ experience as a Business Analyst / Project Coordinator in an operational or technology environment, managing customer and internal projects, including budgeting, scheduling, and quality control.
• Excellent communication skills, both written and verbal.
• Excellent interpersonal skills with the ability to quickly develop effective working relationships with internal and external project teams.
• Knowledge of project management methodologies.
• Ability to work with remote teams and on tight deadlines

Key Attributes

• Customer-focused mindset with a passion for improving user experience.
• Collaborative and adaptable, able to work across diverse teams and time zones.
• Detail-oriented but able to see the bigger picture.