Original listing text, shown exactly as published by the company.
Key Responsibilities
- Manage rent collection processes, follow up on late payments, and maintain accurate payment records
- Coordinate maintenance requests from submission through to completion, liaising with vendors and contractors
- Serve as the primary point of contact for tenant communication, resolving issues professionally and promptly
- Manage lease administration including drafting, renewals, and tracking key lease dates
- Coordinate move-in and move-out processes including inspections and documentation
- Maintain accurate property records, tenancy files, and reporting within property management software
- Support vacancy management including listing coordination and leasing inquiries
- Proactively flag issues to property owners and escalate time-sensitive matters
Required Qualifications
- Experience in property management operations, specifically supporting US residential portfolios
- Solid working knowledge of core property management functions including rent collection, maintenance coordination, tenant management, and leasing
- Experience working within US property management software such as AppFolio, Buildium, Yardi, or similar
- Strong written and verbal communication skills in a tenant and client-facing environment
- Must have prior remote work experience, be fluent with remote collaboration tools and platforms (such as Slack, Zoom, Google Workspace, Asana, or similar), and have ideally worked with US-based companies. Applications without this experience will not be considered.
Preferred Qualifications
- Experience managing or supporting portfolios of 50+ units
- Familiarity with US landlord-tenant laws and fair housing regulations
- Experience coordinating with US-based vendors and contractors
- Spanish language proficiency
Tools & Technology
- AppFolio, Buildium, Yardi, Rent Manager, or similar
- Google Workspace
- Slack, Zoom
- Task and project management tools (Asana, ClickUp, Trello)
- CRM or owner communication platforms
Please NOTE It is crucial that you complete the application form in full. As part of the application process, you will be required to record a video. If your application is successful, you will receive an email confirming next steps — the video is the first step of the interview process. If you do not record a video, we will not be able to consider you for ANY open roles.
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