A hybrid QA role at Match Group.
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Original listing text, shown exactly as published by the company.
Our Match Group Governance Quality Team is dedicated to supporting and protecting our user base.
The QA team supports our Global Operations, Product, and Policy teams, allowing them to consistently deliver excellence to our users through auditing, insights, and recommendations.
We are looking for a detail-oriented, strategic, and dedicated Quality Assurance Analyst to join our Match Group Governance Quality team.
When it comes to dating, the connection starts online, but the real magic happens once you meet in real life (IRL). We think the same is true for creating the best platforms, so we work together IRL in our office 3 days/week. This position is a temp role for 18 months.
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Conduct audits completed by internal specialists and vendor agents for all lines of business - including email support and moderation. Also conduct other audit types as requested - RCA, Targeted Audits, etc.
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Coach internal specialists and vendor Team Leads and graders on behaviors, workflows, and processes
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Create, maintain, and update rubrics that effectively measure agent performance
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Analyze data to determine how each line of business is performing, as well as present this data to key stakeholders
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Identify areas of opportunity for the team and business through trend analysis
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Work closely with key stakeholders, as well as our internal and external partners
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Build and maintain relationships with our vendor teams to ensure KPIs are being met as well as ensuring accountability when needed
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Execute projects while also ensuring all weekly audits are completed
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2+ years experience in escalations and/or operations
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A passion for customer experience
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Detail-oriented approach
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Strategic & critical thinking
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Highly flexible and adaptable
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Ability to multitask and keep up in a fast-paced environment
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Outstanding time management and prioritization skills
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Strong organizational skills
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Positive mindset…
Match Group
QA
78 open roles on Sydicom
Match Group, Inc. is an American internet and technology company headquartered in Dallas, Texas. It owns and operates the largest global portfolio of popular online dating services including Tinder, Match.com, Meetic, OkCupid, Hinge, Plenty of Fish, Azar, and other dating global brands. The company was owned by IAC until July 2020 when Match Group was spun off as a separate, public company. As of 2019, the company had 9.3 million subscribers, of which 4.6 million were in North America. Japan is the company's second largest market, after the United States.
Source: Wikipedia
