Original listing text, shown exactly as published by the company.
Your responsibilities will include
- Leading, coaching, and developing a team of Customer Success Managers across EMEA
- Ensuring customers successfully go live and continue to see measurable value from Constructor’s product
- Driving high standards of customer experience, adoption, and engagement across the region
- Implementing and iterating on scalable processes and best practices to support team growth while improving service quality
- Building and maintaining strong executive relationships within customer organisations
- Reinforcing Constructor’s value proposition throughout the customer lifecycle, ensuring a seamless transition from sales to Customer Success
- Acting as an escalation point for complex customer challenges and leading from the front when hands-on customer engagement is required
- Enabling your team to navigate complex enterprise stakeholder environments, manage competing priorities, and align customers around shared goals
- Helping shape clear internal and external narratives around customer needs, priorities, and success criteria
- Partnering closely with Product and Engineering to prioritise customer-impacting work and manage engineering requests effectively
- Continuously identifying opportunities to improve onboarding, integrations, and ongoing optimisation to drive stronger customer outcomes
About the TeamWe’re a passionate, global, remote-first team who love tackling complex problems and making our customers’ and colleagues’ lives better. We value empathy, openness, curiosity, continuous improvement, and being driven by metrics that matter. We believe that empowering people to make thoughtful decisions leads to exceptional results.
Requirements
- Several years of experience working directly with customers and large, complex organisations in a technical environment
- Proven experience managing and developing Customer Success, Technical Account Management, or Solutions Consulting teams
- Experience supporting enterprise customers and navigating multi-stakeholder organisations
- Strong technical curiosity and the ability to confidently discuss product functionality and value with technical and non-technical stakeholders
- Excellent communication, coaching, and interpersonal skills
- Ability to quickly understand organisational dynamics, prioritise effectively, and align stakeholders around clear outcomes
- Strong influencing skills and the ability to motivate both your team and cross-functional partners
- A proactive, solutions-oriented mindset with the ability to learn quickly and adapt in a fast-moving environment
- Genuine enjoyment of working with customers and solving new problems
- Bonus: Fluency in multiple languages
- Ability to work EMEA hours
