Original listing text, shown exactly as published by the company.
Key Responsibilities
- Respond to customer inquiries related to orders, returns, refunds, and shipping
- Use AI tools to assist with response drafting and ticket categorization
- Manage high-volume support queues across email and chat
- Ensure accurate and empathetic customer communication
- Update customer and order records within support and e-commerce systems
- Identify recurring issues and flag trends to the broader team
Required Qualifications
- Previous experience supporting customers in an e-commerce environment
- Practical experience using AI tools to assist with written customer communication
- Prior experience working remotely is mandatory, including fluency with remote collaboration tools such as Slack, Zoom, Google Workspace, Asana (or similar), and experience working with US or UK-based companies; applications without this experience will not be considered
- Strong multitasking and prioritization skills
- Comfort working with high ticket volumes and repetitive workflows
Preferred Qualifications
- Experience with Shopify, WooCommerce, or similar platforms
- Familiarity with customer support metrics such as CSAT and response times
- Experience supporting omnichannel customer service operations
Tools & Technology
- E-commerce Platforms: Shopify, WooCommerce, or similar
- Support Tools: Gorgias, Zendesk, Intercom
- AI Tools: ChatGPT, AI-powered support assistants
- Collaboration: Slack, Zoom, Google Workspace
We connect top talent with vetted employers, competitive pay, and real growth opportunities.
