A remote role at Auto Club Group (ACG).
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Original listing text, shown exactly as published by the company.
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Provide price quotes on all insurance products that factor in all applicable rules (underwriting, business, etc.) and discounts to complete the sale.
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Rewrite and reinstate insurance policies according to underwriting and business rules.
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Complete membership and/or insurance applications, endorsements, and change forms (e.g., address change, etc.) as necessary.
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Accept & process payments at the point of sale.
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Make outbound follow-up calls to customers in response to questions or complaints.
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Correspond with and respond to inquiries from sales representatives, insureds, mortgage companies, and other sources regarding ratings, premiums, billing problems, and cancellations, as well as obtain and verify payments and other types of information.
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Provide efficient processing of customer policies, endorsements, and status and coverage changes.
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Assist agents in resolving technical and business-related issues. May assist other Customer Interaction Centers (e.g., Emergency Road Service, Claims, Membership, Travel, etc.) in servicing members and/or customers when necessary to ensure quality service goals are met.
es and sales incentives
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Overtime earning potential at time and a half the hourly wage
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Fully paid training
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College-level coursework, certification, or equivalent (i.e., relevant continuous learning)
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Demonstrate the ability to manage concurrent customer interactions across chat, voice, and email platforms, prioritizing tasks while delivering a seamless and consistent customer experience.
Training & Schedule
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Training Start Date: August 24, 2026
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Training Schedule: Mon–Fri, 9:00 AM – 5:30 PM ET
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Attendance is critical during training; successful completion is required for continued employment. Start and end times may vary occasionally due to business needs.
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After training, you will transition to your regular production schedule
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Monday–Friday 11:30 am – 8:00 pm | SDO: Tuesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm
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Monday–Friday 12:00 pm – 8:30 pm | SDO: Wednesday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm
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Monday–Friday 12:30 pm – 9:00 pm | SDO: Thursday | Saturday Rotation (assigned later): 9:30 am – 6:00 pm
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If you are looking for a role with structure, support, and a clear path to success, this is an excellent opportunity to grow your career with ACG
Work Environment
This is a remote call center position. Call Center employees to work remotely full-time. An exception to this would be in the case of connectivity or service level issues, in which employees would be required to report temporarily to a designated ACG facility (if located weekends/holidays.
Interested in learning more? Apply Today!
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Auto Club Group (ACG)
Other
The Auto Club Group (ACG) is a prominent AAA club. It provides members with services such as roadside assistance, insurance, travel, and financial products.
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