[Remote] 技術支援 Technology Operations Engineer

About the Opportunity

We are seeking a dedicated and proactive Technology Operations Engineer to join our Technology Command Centre team. In this role, you will play a crucial part in ensuring the reliability, stability, and continuous improvement of our technology operations. You will help monitor critical systems, troubleshoot incidents, and collaborate with cross-functional teams to optimize our technology stack and operational processes. This is an exciting opportunity to be at the forefront of driving operational excellence in a dynamic, fast-paced environment.

Responsibilities

• Monitor the performance of technology systems to detect issues proactively.
• Execute incident detection protocols to identify potential service disruptions.
• Coordinate incident response efforts to address and resolve reported issues promptly.
• Implement recovery procedures to restore normal operations following an incident.
• Collaborate with all Technology teams to improve service desk operations and incident management processes.
• Maintain detailed records of incidents, including status updates and resolution steps.
• Contribute to the development of knowledge bases and FAQs for Technology support.
• Provide technology service desk support, ensuring efficient resolution of inquiries and fulfillment of service requests.

Requirements

• Diploma in Computer Science, Information Technology, or related field.
• 1-5 years of professional experience in IT Technology operations and support.
• Proficiency in problem-solving and troubleshooting. Excellent analytical and critical thinking abilities.
• Proficient in both English & Mandarin.
• Effective communication and collaboration skills.

Nice to haves

• Bachelor's degree in engineering, computer science, information technology, or a related field.
• Good technical knowledge in application development, systems engineering, network administration, and/or database management.