Original listing text, shown exactly as published by the company.
Key Responsibilities
1. Renewal Execution
- Own a defined portfolio of customer renewals across one or more segments
- Manage the full renewal lifecycle for assigned accounts, including:
- Proactive outreach at defined points in the renewal timeline
- Confirmation of renewal intent and commercial terms
- Coordination with Finance and Legal on contract execution
- Escalation to the Senior Manager for complex or at-risk situations
- Ensure all renewals are progressed within defined timelines and milestones
- Maintain accurate and up-to-date renewal records in Salesforce (or relevant CRM)
2. Risk Identification & Save Plays
- Proactively identify accounts showing signs of renewal risk (engagement drop, open issues, commercial sensitivity)
- Apply risk-based renewal management approaches in line with the Renewal Excellence Programme playbooks
- Execute save plays for at-risk accounts, including structured outreach, concession handling, and escalation paths
- Flag emerging risk to the Senior Manager with clear context and a recommended action
3. Commercial Negotiation & Deal Execution
- Lead commercial renewal negotiations within agreed parameters — protecting ARR and minimising discount leakage
- Apply the correct renewal motion by account type:
- Auto-renewal vs negotiated renewal
- Multi-year renewal scenarios
- Price increase conversations
- Upsell and expansion opportunities (in coordination with Sales)
- Refer non-standard commercial arrangements to the Senior Manager or relevant commercial approver
4. Forecasting & Reporting
- Maintain accurate renewal forecasts for assigned portfolio at all times
- Provide weekly input to the renewals pipeline and risk reporting cycle
- Flag forecast changes promptly, with clear reason codes and next actions
- Contribute to renewal performance data used by the Senior Manager for ELT and board reporting
5. Cross-Functional Coordination
- Liaise with Customer Success Managers on account health and renewal readiness
- Coordinate with Finance on invoicing, billing terms, and contract queries
- Engage Legal and Commercial Operations as required for contract execution
- Provide feedback on playbook effectiveness and flag process gaps to the Senior Manager
Skills & Experience
Essential
- Experience in a renewals, retention, or account management role within a B2B SaaS or subscription business
- Demonstrated ability to manage a portfolio of accounts through a full renewal cycle
- Comfortable having commercial conversations with customers, including price increases and save plays
- Highly organised, with the ability to manage multiple renewals simultaneously without losing detail
- Proficient in CRM tools (Salesforce preferred) and Excel/Google Sheets for pipeline management
- Clear communicator — written and verbal — with customers and internal stakeholders
Desirable
- Familiarity with SaaS contract structures, ARR mechanics, and GRR/NRR metrics
- Exposure to multi-product or complex licensing environments…
