Renewal Success Manager

Your responsibilities

• Strategically lead the renewals process for some of our most critical and most complex customer engagements aligning customer health and usage with our pricing models and growth oriented contracts.
• Design pricing models and multi-year agreement that reward adoption and pave the way for future expansion.
• Navigate the 'procurement maze', leading negotiations with legal, finance and ensuring all terms are aligned with our Deal Desk standards.
• Partner closely with Customer Success Managers, Account Executives and wider Go to Market organization to ensure alignment on the customer journey.
• Maintain forecast accuracy for your region ensuring that "on-time" isn't just a goal—it's the standard.
• Work with our Global Systems Integrators (GSIs) and Partners to ensure our renewal strategy aligns with the customer's broader digital transformation.

Qualities we look for

• Proven success in a commercial renewal role within a SaaS or AI organisation.
• A commercial mindset and ability to tell a compelling value narrative for our customers.
• Knowledge of LAER customer success framework, quota to cash and other pricing levers.
• Strong collaboration with Customer Success, Account Executives and wider Go to Market organization.
• Highly structured approach and operational framework for renewal lifecycle.
• Skilled at negotiating with procurement, finance, legal and other stakeholders from within customer organizations, protecting margins whilst fostering long term relationships.
• Fluent in English (French / Spanish or Portuguese would be a bonus)