A on-site Customer Success role at Cardinalhealth.
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Original listing text, shown exactly as published by the company.
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Processes routine customer orders according to established demand plans, schedules and lead times using SAP and other internal systems. Enters all necessary order information, reviews order contents, and ensures that orders are closed once completed.
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Responds to inquiries from internal customers, such as Distribution Centers, regarding order tracking information as well as on-hold, back order and high-priority statuses.
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Identifies and communicates resolutions to order delays, missing information, and product availability based on customer profiles.
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Uses dashboards and reporting from internal systems to identify causes of order issues, such as lack of inventory or invalid measures or requirements in the order. Creates visuals and conducts analyses as necessary to understand and communicate order data and issues.
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Coordinates with a variety of internal stakeholders, including Planners and externally facing Customer Service Representatives, regarding customer issues.
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For international shipping and in cases of special-order requirements, coordinates with Quality and Global Trade teams in order to ensure compliance of orders.
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Processes orders for product samples and trials, coordinating with Marketing teams as necessary to understand the purpose and requirements of the samples.
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What is expected of you and others at this level
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Applies acquired job skills and company policies and procedures to complete standard tasks
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Works on routine assignments that require basic problem resolution
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Refers to policies and past practices for guidance
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Receives general direction on standard work; receives detailed instruction on new assignments
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Consults with supervisor or senior peers on complex and unusual problems
Anticipated hourly range: $15.75 per hour - $18.50 per hour
Cardinalhealth
Customer Success
102 open roles on Sydicom
Cardinal Health is a global integrated healthcare services and products company. They provide solutions for hospitals, pharmacies, and other healthcare providers, distributing pharmaceuticals and medical products. The company plays a significant role in the healthcare supply chain.
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