Reproductive Health Case Manager

Qualifications

Education

Required: High school diploma or GED required.

Preferred: Bachelor’s degree from an accredited college or university, Social Work or Social Science preferred

Experience

Work experience in abortion and other reproductive healthcare services preferred

Skills

An effective patient navigator should have a demonstrated ability to quickly and effectively synthesize patient needs and liaise with providers and local resources to create a unique patient care plan. To that end, patient navigators should possess the following characteristics:

Spanish fluency desired

Understanding of abortion and related health care facilities, support structures and processes

Ability to work under pressure, on tight deadlines, and provide effective case- management to a varying caseload of patients

Ability to work and act independently on-site or remotely with minimum supervision

Excellent communication skills

Deep commitment to equity, abortion access and reproductive justice principles

Ability to provide effective case-management to a varying caseload of patients

Physical demands/Work Environment: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

This position usually involves daytime work, but sometimes overnight and weekend shifts are expected. Patient navigators may work with anyone seeking abortion care that needs assistance. The patient navigator works closely with the health care providers, clinic staff, local and national abortion funds and other community organizations and volunteers.

Must be able to travel throughout the state and maintain reliable transportation to fulfill job requirements.. This is a hybrid role consisting of a minimum of 2-3 days a week in person which can vary based on Health Center needs and in person meetings from the Chicago Administrative office or a Health Center located in Illinois .

While performing the duties of this job, the employee is regularly required to sit, stand, walk, talk, hear and use the phone. The employee is frequently required to use hands and fingers to key in data, handle, or feel and reach. The employee must occasionally lift and/or move up to 25 pounds.

Supervisor: Program Manager of Reproductive Health Case Management Services

Status: Full time, non-exempt from the overtime provisions of the wage and salary regulations.