Original listing text, shown exactly as published by the company.
Key Responsibilities
Customer Experience & Brand Representation
- Represent Sur La Table’s brand and culture by creating memorable, educational experiences that inspire repeat visits and customer loyalty
- Maintains expertise by staying current on products, actively engaging in available training, and independently seeking out additional resources.
- Actively engage customers, identify their needs, recommend relevant products or experiences, and leading a customer-focused, Guest Obsessed culture
Sales & Business Performance
- Maximize selling opportunities by identifying customer needs and offering relevant solutions.
- Promote add-on sales and support events that grow store traffic and customer engagement.
- Consistently meet or exceed monthly sales goals, contributing to overall store revenue. Performance is measured by key KPIs such as individual sales volume, average transaction value, and customer conversion rates.
Team Engagement & Store Support
- Collaborate with team members to maintain a positive, inclusive, and high-performing store culture
- Support onboarding of new associates by sharing product knowledge and best practices
Operations & Compliance
- Accurately and efficiently process transactions including sales, returns, and price checks using the POS system.
- Assist in daily opening and closing procedures, floor replenishment, and maintaining visual merchandising standards.
- Complete inventory transactions including, but not limited to, receiving, MOS (Mark Out of Stock), and RARs (Return Authorization Requests).
- Adhere to applicable wage and hour laws. Accurately records time worked according to SLT Policy
- Models and ensures all Sur La Table policies and standard operating procedures (SOPs) are communicated effectively to associates, maintained and consistently followed.
Physical Requirements
- Ability to communicate verbally and work cooperatively with associates and customers
- Ability to remain standing for up to 4 hours at a time
- Ability to move about the store coaching and directing associates; selling to customers and retrieving merchandise from stockroom or sales floor
- Ability to grab, reach, push, pull, bend, stoop, kneel, and crouch to retrieve and replenish merchandise from stockroom or sales floor.
- Ability to lift and/or move merchandise weighing up to 50 lbs.
- Ability to ascend/descend ladders to retrieve and/or move merchandise
- Ability to operate a computer, POS system, keyboards, merchandise scanners and mouse to accomplish work
- Available to work between 12 and 16 hours per week, with a flexible schedule, including nights, weekends, and holidays. While this is the minimum availability, scheduled hours may differ based on business needs.
- Regular and predictable attendance
Qualifications & Experience
- Must be 18 years of age or older at the time of employment.
- 1 year of retail sales experience preferred.
- Excellent communication, problem-solving, and decision-making abilities.
- Passion for community engagement and providing exceptional customer experiences.
- Proficiency in Microsoft Office and retail management systems preferred.
